Fresh Jobs at LemFi (Formerly Lemonade Finance)

Job Summary:

• This position will provide strong management and operational support to the Card and Channel Operations team to drive card acquiring operations management within the card business thus ensuring maximum process efficiency as well as ensuring the acquiring operations performance meets internal and external customer expectations.
• This will include documentation and oversight of processes to ensure that they are financially and operationally sustainable.
• The role entails process mapping, process modelling, standards and procedures to ensure pre-defined quality standards for card operations are met.

Responsibilities are as follows:

• Implementation of processes necessary to minimize fraud and leakages
• Execute dispute resolution related to payment operations, including settlement, reconciliation, and transaction disputes within stipulated SLAs
• Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations
• Work closely with risk management and engineering teams to maintain compliance processes and related reporting
• Continuous review and identification of process gaps for optimization, digitization, development and implementation.

Requirements and Skills:

• Advanced educational degree is preferred.
• Minimum of 5 years in Card Acquiring, with hands on experience with Visa and Mastercard operations.
• Minimum of 2 years of leadership experience managing analysts.
• Experience in the banking industry, Cards system and Gateway
• Knowledge in working with ATM and POS, setting up Cards activity, international standard (PCI-DSS);
• Expansive knowledge of e-commerce and retail card transactions, merchant billing methods, interchange, network fees, statement analysis and pricing models.
• Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, ACH, wires, and ATM.
• Proven leadership and interpersonal skills with the ability to work with a fair degree of autonomy and demonstrate initiative and a sense of personal accountability;
• Ability to work in a small yet collaborative team.
• Proficiency in writing documentations
• Experience using Excel and other data analytics tools is an advantage.

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Job Summary:

• Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
• If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Responsibilities are as follows:

• Troubleshoot technical issues, including networking, hardware, and connectivity issues
• Act as Tier two escalation point from frontline support team as well as tech team
• Identify and trace program issues within the product
• Troubleshoot and resolve software defects and issues.
• Provide technical support and guidance to end-users and other team members.

Requirements and Skills:

• Advanced education degree is preferred.
• 5+ years of technical work experience, preferably in technical support with customer and internal support team communication
• Practical knowledge of networking and troubleshooting
• SQL/.NET experience is necessary for script running, database installation, and troubleshooting
• A good knowledge of the Financial Services industry especially within the consumer lending industry is desirable.
• Customer-centric with a strong focus on end user experience and outcomes.
• Ability to work in a small yet collaborative team.