Technical Support Lead at LemFi (Formerly Lemonade Finance)

Job Summary:

• Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
• If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Responsibilities are as follows:

• Troubleshoot technical issues, including networking, hardware, and connectivity issues
• Act as Tier two escalation point from frontline support team as well as tech team
• Identify and trace program issues within the product
• Troubleshoot and resolve software defects and issues.
• Provide technical support and guidance to end-users and other team members.

Requirements and Skills:

• Advanced education degree is preferred.
• 5+ years of technical work experience, preferably in technical support with customer and internal support team communication
• Practical knowledge of networking and troubleshooting
• SQL/.NET experience is necessary for script running, database installation, and troubleshooting
• A good knowledge of the Financial Services industry especially within the consumer lending industry is desirable.
• Customer-centric with a strong focus on end user experience and outcomes.
• Ability to work in a small yet collaborative team.