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Respond within agreed service levels to finance related requests and inquiries via ticketing system.
Capture transactions relating to key processes, such as Payables / Fixed Assets/ Intercompany/ Cash and Bank in D365 system or other supporting platforms
Validate transactions, follow up on queries or outstanding items by liaising with Accounting Team Supervisor and /or in-country Finance representatives and / or Vendors.
Reconcile Bank and investigate / resolve discrepancies between bank statements and ledger entries.
Escalate complex issues to team Supervisor according to escalation process.
Uphold internal finance policies and ensure compliance with standardized processes for the FBSS.
Collaborate with accounting teams to ensure accurate financial reporting.
Qualifications
Bachelor’s degree in accounting, Finance, or related field preferred with 3-5 years of experience in core finance processes:
IFRS 16: additions / modifications to leases, monthly transactions and terminations.
Payroll: Coordination with HR, compliance, and reporting.
Multi-currency and revaluation.
Prior Shared Services / Centralized Finance experience a plus.
Servicing accounting needs of a broader organization.
Monitoring and managing Service Desk tickets within required KPIs and service agreement.
Proficient in Excel, and other Microsoft Office programs.
Strong understanding of banking systems, cash management, and reconciliation processes. Familiarity with banking platforms and working with electronic bank files preferable.
Knowledge of Dynamics 365, or similar ERP systems and ticketing platforms a plus.
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