Jobs at Skipper Eye-Q Hospital

Job Description

• A Call Center Executive will serve as the crucial first point of contact for patients, managing high-volume, empathetic communication, scheduling specialized appointments, and handling patient inquiries about eye care services.
• They ensure efficient patient flow and maintain accurate, confidential, and up-to-date patient records.

Key Responsibilities

• Appointment Management: Scheduling, rescheduling, confirming, and managing patient appointments, often using Electronic Medical Record (EMR) or specialized hospital software.
• Patient Interaction & Support: Answering inbound calls and emails to provide information about eye care services, procedures, and doctor schedules.
• Customer Experience & Satisfaction: Handling complaints, de-escalating patient concerns, and conducting patient experience surveys.
• Data Accuracy & Documentation: Accurately recording patient details, inquiries, and complaints into the system.
• Administrative Tasks: Verifying patient demographics, insurance information, and preparing correspondence.
• Clinical Coordination: Collaborating with optometrists, ophthalmologists, and other clinical staff to ensure seamless patient care.
• Follow-Up: Making outbound calls to patients to check on their well-being and satisfaction with services.

Key Requirements

• Education: A Bachelor's Degree in Social Sciences, Humanities, or Health Information Management is generally required.
• Experience: A minimum of 2-5 years of experience in a similar role is typically required, with experience in a healthcare or medical call center setting being a major advantage.
• Communication Skills: Exceptional verbal and written communication skills in English are essential, with fluency in local languages (e.g., Yoruba, Igbo, Hausa) often required.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with EMR/hospital software.
• Soft Skills: High level of empathy, patience, ability to work under pressure, attention to detail, and a customer-centric approach.
• Knowledge: Basic understanding of medical or eye care terminology is highly beneficial.
• Compliance: Understanding of patient confidentiality and data protection regulations.

Key Competencies:

• Multitasking: Ability to manage high-volume calls while navigating systems.
• Problem-Solving: Quick identification of patient issues and resolution.
• Empathy: Ability to remain professional, calm, and supportive to patients, many of whom may be distressed due to vision issues.

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Job Summary

• We are seeking a results-driven Business Development Executive to drive revenue growth, expand partnerships, and increase market presence within the healthcare sector.
• The ideal candidate will be responsible for developing strategic marketing initiatives, securing business opportunities, and promoting the hospital’s eye care services to corporate organizations, HMOs, and other stakeholders.

Key Responsibilities

• Develop and execute marketing plans and campaigns to enhance the hospital’s brand visibility and increase awareness of eye care services.
• Identify and pursue new business opportunities to drive revenue growth.
• Build and maintain strong relationships with corporate clients, HMOs, referral partners, and key stakeholders.
• Generate leads, manage the sales pipeline, and convert prospects into long-term clients.
• Prepare and submit proposals, tenders, and quotations for business opportunities.
• Negotiate contracts and service agreements to secure profitable partnerships.
• Conduct market research to identify trends, competitor activities, and customer needs.
• Collaborate with internal teams to ensure smooth onboarding and service delivery for new clients.
• Monitor performance metrics and prepare periodic business development reports.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Healthcare Management, or a related field.

Experience:

• 2–5 years of proven experience in healthcare marketing, hospital sales, business development, or a similar role.
• Strong understanding of hospital processes, healthcare sales, and systems.
• Experience with tenders and contract negotiations is an added advantage.
• Proven track record of winning contracts and driving revenue growth.

Skills & Competencies:

• Excellent communication and presentation skills.
• Strong negotiation and stakeholder management abilities.
• Result-oriented with strong business acumen.
• Ability to work independently and meet sales targets.
• Proficiency in Microsoft Office and CRM tools is an advantage.