Sales Administrator at Universal Homes FZE

Job Purpose

• To provide comprehensive sales administration support to the Sales Team, Sales Coordinators, and Joint Venture (JV) Partners by managing the entire sales administration lifecycle. The role is responsible for ensuring that all sales documentation, client records, payment tracking, legal processes, and handover requirements are accurately managed from reservation through to completion, while maintaining the integrity of the ERP/CRM systems and delivering an exceptional customer experience.

Scope

• The Sales Administration function is responsible for ensuring that every property transaction progresses efficiently from reservation to final handover. The role provides complete visibility of the sales pipeline by monitoring client documentation, payment milestones, contract execution, unit status, and handover readiness.
• Working closely with Sales, Finance, Legal, Estate Management, Operations, and JV Partners, the Sales Administrator ensures all sales processes comply with company policies, contractual obligations, and statutory requirements while maintaining the highest standards of professionalism and customer service.

Sales Administration and Documentation

• Act as the custodian of the entire sales administration process, ensuring every transaction progresses efficiently from reservation through to property handover.
• Prepare, review, coordinate, and maintain all sales documentation, including Reservation Forms, Letters of Offer, Sale Agreements, Lease Agreements, completion documents, and all related contractual documentation.
• Maintain complete and accurate client files, ensuring all documentation is executed, filed, and readily accessible.
• Track the execution status of all client documentation and proactively follow up on outstanding documents to ensure timely completion.
• Review and verify all sales documentation before processing through the ERP/CRM system to ensure accuracy and compliance with company procedures.
• Maintain comprehensive trackers showing each client's documentation status and the stage reached within the sales process.