Latest Jobs at Interswitch

Job Purpose

• Plans and implements pursuit of strategic opportunities for a particular business or organization, for example, by cultivating partnerships or other commercial relationships, or identifying new markets for its products or services.

Responsibilities

• Create a business development plan to identify, evaluate, and structure key transactions to ensure continued financial health and maximum value creation through the entire product life cycle. These transactions may involve alliances, collaborations, mergers and acquisitions, in and out licensing initiatives, and other activities.
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
• Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.
• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
• Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Behavioral Competencies

• Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.
• Relates openly and comfortably with diverse groups of people. For example, recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
• Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, builds support for ideas among key decision makers and stakeholders. Anticipates political difficulties and identifies ways to overcome any resistance.
• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward
• Effectively builds formal and informal relationship networks inside and outside the organization. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.

Skills

• Uses comprehensive knowledge and skills to act independently while guiding and training others to orient the seller's organization around delivering to the key needs of their customers.
• Keeps customer at center of sale, Collaborates with customers, Elevates partner insights, Uses common terminology.
• Uses comprehensive knowledge and skills to act independently while guiding and training others to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
• Provides context for conversations, Proposes mutually valuable agenda, Leverages pre-call prep for partnerships, Confirms client understanding, Leverages pre-call prep, Adds value through perspective
• Uses comprehensive knowledge and skills to act independently while guiding and training others to accurately identify and understand the key buying influences pertaining to an opportunity.

Education

• Reputable University Degree (First degree)

Experience

• Experience enables job holder to deal with the majority of situations and to advise others (Over 6 years to 8 years).

Managerial Experience

• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

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Job Purpose

• To drive the provision of excellent Interswitch’s group Paymate digital API Services through the management of interactions between Interswitch’s internal teams, maintaining customer relationships and improving response and delivery times. Updating the business process methods to improve overall efficiency. Resolving any service problems and customer complaints.

Responsibilities

• Execute Post-Go-Live customer onboarding to ensure adequate product operational knowledge & access to business tools & platforms required by Digital service customers for day-to-day business operations.
• Drives the resolution of issues & requests raised by digital services customers.
• First level service performance monitoring & analysis to provide data insight on Service trend observed from customer complaint or proactive checks to internal stakeholders responsible for resolution
• Identifies Service & product enhancements/ improvements by analysing customer complaint data from CRM.
• Maintains issue & Incident logs and drives the execution of actionable tasks assigned to various technical stakeholders to mitigate reoccurrence.
• Document and updates the business and Service processes in collaboration with the business & Product team(s).
• Manages current service offerings by ensuring SLAs are met by operations, support or other team(s) required to provide support to digital services partners / customers.
• Works with support teams to ensure that customers / partners get adequate support and proper communication to drive customer satisfaction.
• Communicates & drives customer requirements to the Product & Operations team(s) and work with them to ensure that service is delivered based on partner’s requirements / request.
• Monitoring and tracking of financial recoveries from operational exposures.
• Develop and maintain strong relationship with all Digital services partners and perform regular service reviews using a structured scheduled service review plan.
• Drive the execution and completion of all action points / to do’s documented during periodic service reviews to attain %closure.
• Regulatory body requirement & Compliance request fulfilment

Behavioural Competencies:

• Personal Credibility
• Results oriented, Resourceful, and highly motivated
• Able to manage multiple clients at the same time
• Ability to work in a fast-paced environment and learn quickly
• Ability to multitask and work well under pressure
• Creative
• Strong interpersonal and analytical skills

Technical Competencies 

• Product Management
• Relationship and Account Management
• Process Management
• Products/Services Knowledge and Application
• Presentation Skills
• Communication Skills
• Analytical Skills
• Managing Change
• Microsoft Office products (Excel, PowerPoint, and Word)

Education

• Academic Qualification(s): Good 1st degree in relevant discipline

Professional Qualification(s)

• ITIL Service Management (Not mandatory)

Experience: 

• 8+ years’ experience in service Management, Operations & customer Support, or Product Management

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Job Purpose

• This role ensures that all solutions align with customer needs, regulatory requirements, and evolving market trends, while supporting the broader business goals of operational efficiency and digital transformation. Acting as a bridge between business, technology, and external stakeholders, the Portfolio Product Manager will define product roadmaps, prioritize features, and lead cross-functional teams to deliver scalable, secure, and innovative core banking solutions that enhance customer experience and drive revenue growth. Core Banking is responsible for driving the strategic development, delivery, and lifecycle management of core banking products across the portfolio.

Key Responsibilities:

•  Collaborate with cross-functional teams and approaches to define a compelling and feasible product vision for our platform strategy execution
•  Translate product vision into a product roadmap that balances customer needs with internal resources
•  Discover customer insights that can be translated into product strategies that create meaningful growth opportunities.
•  Develop strategy that includes identifying partners, assessing product capabilities, signing deals, launching pilots, monitoring performance, and optimizing for growth.
•  Develop roadmaps, plans and metrics that communicate progress, risks, issues and approach to execution that support continuous learning and improve outcomes.
•  Evaluate markets, trends, and competitive dynamics to identify and assess attractiveness of new opportunity spaces
•  Define, track, and analyze key performance metrics to inform product decisions and measure portfolio success.
•  Conceptualize, prioritize, and write succinct product requirements (typically as user stories and epics) to cross-functional working team
•  Be a resident domain expert of product capabilities and functions / features
•  Evangelize and train sales, marketing, support, operations and services delivery teams on the product capabilities
•  Maintain and prioritize product backlog and track feature releases
•  Communicate progress against roadmap and product performance across the cross-functional teams as well as throughout the organization
•  Partner with Engineering and Business Development teams to build and launch world-class products
•  Refine product vision based on feedback from end users, support teams, and other internal and external stakeholders
•  Track product effectiveness and continually work towards a tangible and sustained value proposition
•  Ensure market messaging is consistent with product functionality and highlights distinctive value proposition(s)
•  Providing vision and direction to the Agile development team and stakeholders throughout the project
•  Translate business strategy into product strategy and execute product strategy
•  Provide insight to stakeholders on product and the market
•  Participate in daily scrum meetings, planning, reviews and retrospectives
•  Assist the development team in instore and Local market acquiring development according to end-user needs
•  Conduct research on product enhancements and new product offerings
•  Manage feature iteration throughout the product lifecycle
•  Recommend changes to existing products based on customer feedback or industry trends
•  Participate in brainstorming sessions with members of other departments to generate new product ideas
•  Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
•  Provide backlog management, iteration planning, and elaboration of the user stories
•  Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
•  Carry out competitor and market analysis
•  Monitor, track and report financial performance of products within your portfolio
•  Represent Interswitch at presentations relating to products under purview

Skills and Competencies

• Functional/ Technical:
• Product management
• Agile methodology
• Data Analysis
• Design Thinking
• Market & User Research
• Product & Growth Marketing
• Critical Thinking
• Problem Solving
• Industry and Market knowledge
• Change & Risk Management
• Customer Engagement

Behavioural:

• Leadership and Communication Skills
• Result-oriented
• Prioritization
• Work under pressure
• Proactive
• Innovative
• Attention to Details

Education & Experience

• BSc from a reputable university.
• Minimum of 8years experience in Product Management or similar role.