Jobs at Domeo Resources International (DRI)

Main Function

• The main job of the Quality Assurance and Control Officer is to assist in the development, implementation, and maintenance of quality management systems that ensure the construction company's projects meet the required quality standards, client expectations, and regulatory requirements.

Role Responsibilities

• Conduct regular quality audits and inspections to ensure compliance with quality standards
• Monitor and report on quality performance, identifying areas for improvement
• Collaborate with project managers, engineers, and contractors to ensure quality standards are met
• Develop and implement quality control measures to prevent defects and ensure compliance
• Conduct testing and inspection of materials and workmanship
• Evaluate and improve quality management systems and processes
• Ensure compliance with relevant laws, regulations, and standards
• Assist in the development and delivery of quality training programs for staff
• Maintain accurate records of quality assurance and control activities.

Experience / Qualification

• B.Sc in Construction Management, Engineering, or related field
• 2 - 5 years experience in a quality assurance role in the construction industry
• Professional qualification is an added advantage.

Competencies/Skills:

• Knowledge of quality management principles and practices
• Good communication and interpersonal skills
• Analytical and problem-solving skills
• Proficiency in quality management software and MS packages
• Use of quality control tools and techniques
• Attention to detail and accuracy
• Ability to work in a team with minimal supervision.

Behavioural Qualities/Other Competences:

• Attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Good interpersonal and communication skills
• Ability to work in a team with minimal supervision
• Problem-solving aptitude and resourcefulness
• Personal integrity and high ethical standard.

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Main Function

• The Dispatch Rider is responsible for the safe and timely delivery of food orders, packages, and official items to customers and designated locations.
• The role ensures that deliveries are handled professionally while maintaining good customer service and proper handling of items.
• The ideal candidate should be reliable, familiar with local routes, and able to deliver items promptly while maintaining safety and professionalism.

Responsibilities
Delivery Operations:

• Pick up and deliver food orders, parcels, or documents to designated locations.
• Ensure deliveries are made within the required time frame.
• Verify delivery details before leaving the outlet.

Customer Service:

• Maintain a professional and respectful attitude when interacting with customers.
• Confirm receipt of items upon delivery.
• Address basic customer concerns and report issues when necessary.

Vehicle Management:

• Ensure the assigned motorcycle is properly maintained.
• Conduct basic checks such as fuel level, brakes, and tire condition.
• Report any mechanical issues immediately.

Safety & Compliance:

• Follow all road safety rules and traffic regulations.
• Ensure safe handling and transportation of items.
• Maintain proper documentation required for dispatch operations.

Record Keeping:

• Keep accurate records of deliveries made.
• Submit delivery logs or reports when required.

Experience / Qualifications

• Minimum of SSCE or equivalent qualification.
• 1 – 2 years of experience as a dispatch rider or delivery personnel.
• Must possess a valid rider’s license.

Competencies / Skills:

• Good knowledge of local routes and road networks.
• Ability to navigate efficiently within the city.
• Good time management and reliability.
• Basic customer service skills.

Behavioural Qualities / Other Competences:

• Responsible and trustworthy.
• Punctual and dependable.
• Professional and respectful in customer interactions.
• Physically fit and able to work outdoors.

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Main Function

• The Business Developer is responsible for driving revenue growth, market expansion, and strategic partnerships across the organisation’s portfolio in transport, construction, real estate, and hospitality.
• The role requires a commercially focused leader who can identify high-value opportunities, develop winning strategies, and convert prospects into sustainable business relationships while positioning the organisation as a trusted and competitive industry player.

Role Responsibilities
Revenue Growth & Client Acquisition:

• Develop and implement robust business development strategies to achieve and exceed revenue targets across all business units.
• Identify and pursue new business opportunities including corporate contracts, government engagements, private sector partnerships, and large-scale projects.
• Drive client acquisition efforts targeting corporate organisations, investors, developers, government agencies, and high-value private clients.
• Lead negotiations, prepare proposals, and close deals that align with the organisation’s growth objectives.
• Monitor sales performance and pipeline activity, adjusting strategies to maximise profitability and market penetration.

Business Expansion & Market Development:

• Conduct market research to identify emerging trends, untapped markets, and growth opportunities within transport, construction, real estate, and hospitality sectors.
• Support the development and launch of new service lines, projects, and investment opportunities.
• Identify opportunities for geographic expansion, joint ventures, concessions, and long-term service agreements.
• Support public-private partnership (PPP) opportunities, project financing initiatives, and large-scale developments.
• Build strategic alliances with developers, financiers, asset owners, government bodies, and industry stakeholders.

Strategic Planning & Execution:

• Work closely with senior management to develop and execute a comprehensive business development and growth plan.
• Prepare regular reports on business development activities, revenue forecasts, deal progress, and market intelligence.
• Track KPIs, revenue trends, and conversion rates to support data-driven decision-making.
• Identify risks and challenges within proposed deals and recommend mitigation strategies.

Marketing, Positioning & Brand Visibility:

• Collaborate with marketing and communications teams to strengthen brand positioning across all sectors.
• Support the development of pitch decks, corporate profiles, proposals, and investor presentations.
• Represent the organisation at industry conferences, exhibitions, networking events, and stakeholder meetings.
• Support promotional activities that enhance visibility in the transport, construction, real estate, and hospitality markets.

Relationship & Stakeholder Management:

• Build and maintain strong relationships with key clients, partners, consultants, regulators, and industry influencers.
• Manage client engagements from initial contact through deal execution and post-contract relationship management.
• Ensure high client satisfaction through proactive engagement and solution-oriented service delivery.
• Develop retention strategies to grow repeat business and long-term contracts.

Internal Collaboration & Leadership:

• Work closely with operations, projects, finance, legal, and technical teams to align business development efforts with delivery capabilities.
• Provide guidance and support to internal teams on client engagement, proposal development, and commercial strategy.
• Support management with insights on pricing, competitiveness, and market positioning.

Experience/Qualification

• Bachelor’s Degree in Business Administration, Marketing, Economics, Engineering, or a related field; MBA is an added advantage.
• Minimum of 5 – 8 years experience in business development, sales, or commercial roles, preferably within construction, real estate, transport, infrastructure, or hospitality sectors.
• Proven track record of successfully developing and closing high-value deals.
• Experience engaging with corporate clients, government institutions, and large-scale projects is highly desirable.

Competencies/Skills:

• Strategic Thinking: Ability to identify opportunities and translate them into profitable business outcomes.
• Sales & Negotiation: Strong deal-structuring, negotiation, and closing skills.
• Market Intelligence: Deep understanding of infrastructure, property, and service-based industries.
• Communication: Excellent verbal and written communication and presentation skills.
• Analytical Ability: Strong financial and commercial analysis skills.
• Adaptability: Ability to manage multiple opportunities across diverse sectors.

Behavioural Qualities/Other Competences:

• High level of professionalism, discretion, and emotional intelligence
• Strong problem-solving and decision-making skills
• Results-driven mindset with resilience under pressure
• Strong work ethic, reliability, and accountability.

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Job Summary

• The Customer Service Officer plays a pivotal role in ensuring excellent customer experience by effectively handling inquiries, complaints, and requests.
• The CSO acts as the first point of contact for clients, fostering strong relationships, enhancing customer loyalty, and supporting the bank’s growth and operational objectives.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, chat, or in-person.
• Resolve complaints efficiently and escalate complex issues appropriately, ensuring adherence to bank policies and procedures.
• Educate customers on banking products and services, assisting them in making informed financial decisions.
• Maintain accurate and up-to-date customer records, logs, and documentation in line with compliance standards.
• Collaborate with internal departments (e.g., Operations, Marketing, Deposits, and Credit) to ensure seamless customer experience.
• Monitor and follow up on customer feedback, recommending improvements to service processes.
• Meet or exceed Key Performance Indicators (KPIs) related to customer satisfaction, response times, and service quality.
• Support onboarding of new clients and assist in resolving transaction disputes or service-related issues.
• Participate in training sessions to stay current on products, services, and regulatory changes.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
• 2–4 years of proven experience in customer service, preferably in banking, microfinance, or financial services.
• Strong understanding of banking products, processes, and compliance requirements.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) software.

Skills & Competencies:

• Exceptional communication (verbal and written) and interpersonal skills.
• Strong problem-solving, analytical, and conflict resolution abilities.
• Customer-centric mindset with a commitment to delivering excellent service.
• Patience, professionalism, and the ability to handle challenging situations calmly.
• Adaptable and capable of working under pressure in a fast-paced environment.
• Team-oriented, with the ability to collaborate effectively across departments.
• Attention to detail and strong organizational skills.

Key Attributes:

• Professional appearance and demeanor.
• High integrity and ethical standards.
• Ability to maintain confidentiality of sensitive information.
• Initiative and proactivity in resolving customer issues.

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Job Summary

• The Deposit Mobilization Officer is responsible for sourcing and mobilizing deposits from individuals, SMEs, corporate organizations, and other target customers.
• The role focuses on growing the bank’s deposit base, building strong customer relationships, and promoting savings and investment products to support the bank’s liquidity and growth objectives.

Key Responsibilities

• Identify and acquire new customers to grow the bank’s deposit portfolio.
• Conduct regular client visits, follow-ups, and engagement activities to ensure retention.
• Identify new market opportunities and customer segments.
• Track deposit performance and provide regular updates to management.
• Maintain accurate customer records and documentation.

Qualifications & Experience

• Bachelor’s Degree in marketing, Business Administration, Banking & Finance, or related field.
• Minimum of 3–5 years experience in sales, marketing, or deposit mobilization within a microfinance bank.
• Experience in microfinance is an added advantage.
• Strong understanding of financial products and customer relationship management.
• Proficiency in Microsoft Office(Excel, Word, PowerPoint).

Skills& Competencies:

• Strong sales and negotiation skills
• Target-driven and results-oriented
• Excellent communication and interpersonal skills
• Relationship management and networking ability
• Customer Service Orientation
• High level of integrity and professionalism.