Dispatch Rider at Domeo Resources International (DRI)

Main Function

• The Dispatch Rider is responsible for the safe and timely delivery of food orders, packages, and official items to customers and designated locations.
• The role ensures that deliveries are handled professionally while maintaining good customer service and proper handling of items.
• The ideal candidate should be reliable, familiar with local routes, and able to deliver items promptly while maintaining safety and professionalism.

Responsibilities
Delivery Operations:

• Pick up and deliver food orders, parcels, or documents to designated locations.
• Ensure deliveries are made within the required time frame.
• Verify delivery details before leaving the outlet.

Customer Service:

• Maintain a professional and respectful attitude when interacting with customers.
• Confirm receipt of items upon delivery.
• Address basic customer concerns and report issues when necessary.

Vehicle Management:

• Ensure the assigned motorcycle is properly maintained.
• Conduct basic checks such as fuel level, brakes, and tire condition.
• Report any mechanical issues immediately.

Safety & Compliance:

• Follow all road safety rules and traffic regulations.
• Ensure safe handling and transportation of items.
• Maintain proper documentation required for dispatch operations.

Record Keeping:

• Keep accurate records of deliveries made.
• Submit delivery logs or reports when required.

Experience / Qualifications

• Minimum of SSCE or equivalent qualification.
• 1 – 2 years of experience as a dispatch rider or delivery personnel.
• Must possess a valid rider’s license.

Competencies / Skills:

• Good knowledge of local routes and road networks.
• Ability to navigate efficiently within the city.
• Good time management and reliability.
• Basic customer service skills.

Behavioural Qualities / Other Competences:

• Responsible and trustworthy.
• Punctual and dependable.
• Professional and respectful in customer interactions.
• Physically fit and able to work outdoors.