Jobs at ARM Hold Co.

Summary

• Establishes and maintains sales relationships with major accounts/customers. - Supervises a group of Business Development Team Leads. - Coordinate the activities of the team in specific areas/locations to ensure set targets are met. - In addition, manages and guides teams to execute the firm’s acquisition and retention strategies.

Responsibilities

• Establishes and maintains sales relationships with major accounts/customers.
• Supervises a group of Business Development Team Leads.
• Coordinate the activities of the team in specific areas/locations to ensure set targets are met.
• In addition, manages and guides teams to execute the firm’s acquisition and retention strategies.​

Requirements

• A University Degree / HND is preferred ​
• A minimum of seven years of related work experience.
• Knowledge of Pension/Asset & Investment Management and the Financial Services Industry at large.
• Demonstrated ability to work autonomously and as an effective team member, including the ability to establish work priorities, meet determined deadlines and commitments, and achieve established goals and objectives​

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Summary

• Language Proficiency: HAUSA Fluency: HIGH Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Requirements

• A First Degree in a relevant field
• 1-3 years of experience in a call center environment​
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.​
• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications

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Summary

• Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touch points.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.​

Requirements

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.​
• Great organizational and time management abilities.

Requirements:

• A First Degree in a relevant field
• Previous experience in a similar role
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence

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Summary

• The primary job function will entail supporting primary portfolio managers to manage assigned portfolios in line with their investment policies and relevant regulatory frameworks.
• The secondary portfolio manager will rely on research output from internal and external analysts to develop actionable investment ideas.
• This may involve performing fundamental analysis and building proprietary models etcetera.
• He / She will be assigned portfolios to manage in a secondary capacity wherein they will make investment recommendations to the PPM for approval as well as effectively maintaining administrative oversight for the portfolios.

Responsibilities

• Provide client consultation to develop investment objectives
• Provide advice and guidance for investment opportunities to customers
• Create reports on investment performance and activity
• Communicate with clients about their accounts, market conditions and economic trends
• Manage equity and bond portfolios with the aim of maximizing investment returns
• Commensurate acceptable levels of risk based on client instructions
• Handle financial products as required
• Work together with investment research teams to identify investment opportunities

Requirements

• Master's Degree in Business, Finance, Investment or a related field preferred
• Proven experience in investment and financial assets management as an analyst or assistant manager in a financial institution environment
• Strong understanding of investment strategies and risk management
• Exceptional customer service with a client focus

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Job Description

• The primary job function will entail managing diversified portfolios in accordance with regulatory guidelines as well as each fund’s specific investment policy statements.
• The primary portfolio manager is expected to perform quantitative and qualitative evaluation of both the Equity and Fixed Income universe.
• The ideal candidate should have exposure to both asset classes but demonstrate functional expertise in at least one of them.
• S(He) must be able to conduct fundamental and technical analysis with the aim of making investment recommendations.
• The area of coverage would not be limited to domestic markets but would extend to regional and global markets as well.
• The candidate may be required to make investments in alternative asset classes such as Private Equity, Real Estate and Infrastructure.
• The primary portfolio manager is responsible for generation of investment ideas and implementation.

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Summary

• Manages and coordinate the Southeast CX team, provides guidance to the team and drive excellence client experience across the branches and touch points.
• Handle escalations and develop strategies to enable the region deliver on key objectives and drive Business performance.
• Collaborate with the other regions to ensure the CX strategic objective is delivered.

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Summary

• The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​

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Summary

• The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
• He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
• He / she must be able to develop profitable business with new and existing customers.

Responsibilities

• Opening and closing of new businesses.
• Registration of new clients and/ or staff of organizations
• Processing of RSA form for timely generation of pins.
• Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
• Sales of Additional Voluntary Contribution to clients alongside their RSA.
• Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
• Ensure that accounts opened are funded

Requirements

• Bachelor's Degree from an Accredited University
• Minimum of 2 years of professional working experience in the financial service industry​

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Summary

• The Team Leader, Business Development will be responsible for the level of sales in an area, by supervising a group of Business Development Executives engaged in promoting sales and supplying products (MPS/CPS) to clients in order to increase the market share.

Responsibilities

• Manage and expand existing businesses through effective customer services.
• Collaborate with sales executives in achieving set target through effective sales strategies.
• Employing the best possible strategies in improving firms client base.
• Manages an assigned geographic sales area to maximize sales revenue and meet set objectives.
• Develops specific plans to ensure funds under management (FUM) growth
• Manages and develops sales staff
• Coordinates proper company’s resources to ensure efficient and stable sales result
• Holds regular meeting with sales executives.
• Perform sales activities on major account for retention purposes.
• Assist sales executives in managing High Net worth Individuals (HNI’s) and Pension Desk Officers (PDO’s)

Requirements

• Bachelor's Degree from an Accredited University
• 5 years
• The Team Lead will collaborate with BD Executives in achieving set target through effective sales strategies
• He / She will ensure compliance with the pension fund and other related legislations.
• He / She will identify & create coordinated sales opportunities.
• He / She should be able to balance his / her own priorities with directing and motivating others towards achieving operational excellence standards.