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  • Posted: Mar 24, 2023
    Deadline: Mar 31, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the ...
    Read more about this company


    Customer Experience Officer


    • Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.


    • Tracking customer experiences across online and offline channels, devices, and touch points.
    • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Identifying customer needs and taking proactive steps to maintain positive experiences.
    • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
    • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
    • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
    • Documenting processes and logging technical issues, as well as customer compliments and complaints
    • Keeping informed of industry trends and new CRM technologies.​


    • A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
    • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
    • Extensive experience in gathering and interpreting customer experience information.
    • Solid knowledge of online customer engagement platforms and channels.​
    • Great organizational and time management abilities.


    • A First Degree in a relevant field
    • Previous experience in a similar role
    • Excellent verbal & phone communication skills, with active listening
    • Excellent relationship management skills and highly developed emotional intelligence

    Method of Application

    Interested and qualified? Go to ARM Hold Co. on to apply

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