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  • Posted: Mar 24, 2023
    Deadline: Mar 31, 2023
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    ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the ...
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    Customer Experience Officer

    Summary

    • Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

    Responsibilities

    • Tracking customer experiences across online and offline channels, devices, and touch points.
    • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
    • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
    • Identifying customer needs and taking proactive steps to maintain positive experiences.
    • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
    • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
    • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
    • Documenting processes and logging technical issues, as well as customer compliments and complaints
    • Keeping informed of industry trends and new CRM technologies.​

    Requirements

    • A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
    • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
    • Extensive experience in gathering and interpreting customer experience information.
    • Solid knowledge of online customer engagement platforms and channels.​
    • Great organizational and time management abilities.

    Requirements:

    • A First Degree in a relevant field
    • Previous experience in a similar role
    • Excellent verbal & phone communication skills, with active listening
    • Excellent relationship management skills and highly developed emotional intelligence

    Method of Application

    Interested and qualified? Go to ARM Hold Co. on armpension.joinus.ng to apply

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