Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 1, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Sun King designs, distributes, and finances solar home energy for the 1.8 billion people without reliable electricity. We are the largest solar provider for off-grid homes in Africa and Asia with over 82 million customers in more than 40 countries.
    Read more about this company

     

    Area Business Manager(Ebonyi)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Have a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Have extensive Customer Care experience 
    • Have high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture.
    • Are able to develop trust, skillfully builds relations, works on internal & external relationships.
    • Listen well, coaches’ others and is disciplined in their learning practice.
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction.

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Credit Analyst

    Description
    The team you would join:

    • The Credit Analyst will work in the Corporate Risk department of Greenlight Planet, Nigeria and will be reporting to the Credit Process Manager.
    • You will be working closely with the Tele Collection team and the Customer Loyalty executives “CLE”.
    • You will also be work closely with the entire Easy buy team by following on compliances and spot checks, credit risk, fraud investigation of our Pay-As-You-Go products.
    • We are looking forward to a dedicated, energetic and experienced Credit Analyst who would leverage on their expertise to grow our risk team.

    Responsibilities
    What you would be expected to do:

    • Support your Credit Process Manager in developing methodologies to improve the current processes.
    • Suggest enhancements to current process and policies to avoid operational risks.
    • Presentation of ideas via reports and presentations, outline findings and making recommendations for improvements.
    • Assist the Credit Process Manager in implementing audit recommendations.
    • Carry out periodic spot checks on processes and provide findings and recommendation of the risks identified.
    • Investigate fraud cases and give recommendations of the same (which includes data collections and interviewing claimants).
    • Identify and classify potential default risk through data collection and interaction with clients.
    • Preparation of field reports/collation of data/documentation and report.
    • Red flag identification and timely reporting of the same
    • Any other task allocated by the Credit Process Manager

    Requirements
    You might be a strong candidate if you:

    • Have minimum of 2 years working experience preferably in the Control and Compliance/Risk department.
    • Possess strong data collection skill.
    • Demonstrate a strong analytical skill.
    • Are excellent at fraud detection & investigation.
    • Pay attention to detail.
    • Are proficient in MS Excel (Advanced level).
    • Demonstrates problem-solving abilities.
    • Have a good communication and presentation skills (written and verbal).
    • Have previous work experience in MFI or banks.
    • Are multilingual ( English & Yoruba).

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager(Delta)

    Job Description
    The team you would join:

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as the “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    Responsibilities
    What you would be expected to do:

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that the first 5 sales of each Energy Officer are done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Proactively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, and after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation. 

    Qualifications
    You might be a strong candidate if you:

    • Has a Degree in a Business related field or equivalent and at least 3 years of hands-on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost-conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and seeing the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

    What we offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Warehouse Associate

    Responsibilities
    What you would be expected to do:

    • Keeping an inventory of all merchandise entering or exiting the warehouse.
    • Receiving and documenting merchandise for delivery or return.
    • Identifying any missing, lost or damaged materials and immediately notify the supervisor.
    • Ensuring that all the merchandise is safely and securely packed and labelled for shipping.
    • Managing all merchandise with appropriate care.
    • Supervising the Quality Control process for imports and returns at the warehouse 
    • Supervising the arrangement of the warehouse and ensuring adherence to set SOPs 
    • Supervising cleanliness and warehouse etiquette 
    • Ensuring that stock received is put away in accordance with best practice of FIFO
    • Routing and scheduling of dispatches and holding the courier accountable for any misroute
    • Preparation of management’s reports at regular intervals.
    • Age analysis of products at regular intervals.
    • Periodic Spot check and stock take
    • Supervise the raising of the waybills for last mile

    Requirements
    You might be a strong candidate if you Possess the following:

    • Minimum of BSc or HND in Supply Chain or its equivalent in related disciplines. 
    • At least 2 years’ experience in inventory management. 
    • Proximity to Oregun, Ikeja is preferred
    • In depth knowledge of MS Word and Excel skill is essential. 
    • Basic experience in the use of ERP systems. 

    What We Offer
    What we offer (in addition to compensation and statutory benefits):

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry. 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Customer Engagement Manager

    Description
    The team you would join:

    • The Customer Engagement Manager - Nigeria will lead and work closely with the call center team with a vision in ensuring that the performance KPIs are respected and in return offer support in management and training with the assistance of the customer engagement officers.

    Responsibilities
    What you would be expected to do:

    • Set up work models, targets and metrics of work for the Customer Engagement Team.
    • Ensuring briefings are held with the customer engagement team to share their expectations.
    • Ensure daily, weekly and monthly reporting on all outbound calls and performance against KPIs.
    • Closely monitor, and track performance and SLAs related to the credit and finance and welcome teams are up to standards with an understanding that they form part of the critical lines of business for the organization.
    • Consolidate and validate training and development requirements to the customer engagement team.
    • Continuously coach and mentor the team.
    • Hold one-on-one discussions with team members to enable focus on individual issues that affect performance.
    • Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance.
    • Document all absences and ensure records are updated on available systems.
    • Drive a customer-centric culture across the organization.
    • Monitor, track and report on the viability of work resources, working systems and work tools on remote functions.
    • Manage and Evaluate performance appraisals for Nigeria customer engagement functions.
    • Leads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results and flexibility in order to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of collaboration and within a competence-based network.
    • Close collaboration with other functions (e.g operations, finance, HR, sales team) within the Nigeria market and forming platforms for collaboration of the respective teams.
    • Evaluate and optimize the workforce to ensure we have the right skills, organizational structure, capacity and quality to deliver best in class support to all customers across all engagement business lines and products.
    • Outline and manage the functions within the call center team to industry expectations.
    • Guide and mentor customer engagement officers through training and mentorship programmes.
    • Ensure Peak times and Nigeria engagement metrics are as par the market standards.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree / HND from any higher accredited higher insitution
    • 3 years plus experience of managing operational customer engagement teams at a team manager role.
    • Must be a team player, patient and people centric as you will be dealing with a highly skilled and conversant team.
    • Have keen analytical and research abilities i.e You’re Are highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations.
    • Demonstrate ability to motivate and communicate with others at all levels.
    • Influential relationships skills and able to use these relationships to deliver engagement improvements.
    • Excellent communication and negotiation skills.
    • Strong organizational skills ensure you’re on top of every follow up and nothing falls through the cracks.
    • Ability to work well and mentor culturally diverse skilled teams.
    • Good with staff engagement and team motivation concepts that can boost staff morale.

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Regional Business Manager

    Job Description
    The team you would join:

    • The Regional Business Manager is a senior professional for the massive EasyBuy channel who will lead sales and distribution operations in a particular regional assigned.
    • This is a leadership position which takes full operational responsibility for all market-side functions of the direct sales business.

    Responsibilities
    What you would be expected to do:

    Sales Management:

    • Achieve Easy Buy Direct & Retail Sales revenue targets.
    • Ensure Daily, Weekly, Monthly, Quarterly and Yearly reports are accurate and submitted within agreed timelines.
    • Ensuring that reports are prepared and submitted on time to the Management.
    • Strategic planning.
    • Proper management of default rates to agreeable set limits by overseeing quality customer registration, collection and repossession.

    Team Management:

    • Recruitment and Retention of state sales teams through proper training, management and performance review.
    • Proper recruitment of teams following set guidelines and policies by GLP HR.
    • Objectively document review process and set time for subsequent reviews.
    • Maintain optimum headcount as agreed from time to time
    • Ensure that all teams have the required tools and materials for trade execution

    Trade Management:

    • Develop and Propose incentives to motivate the channel and Team to ensure high levels of motivation and performance.
    • Develop and Implement action plans for trade with clear corrective measure where required.
    • Ensure that all competitor activities are countered with effective responses to avoid loss of market share.
    • Ensure Visibility in the trade is high and as per agreed picture of success at all outlets.

    Resource Management:

    • Management, Development and Nurturing of Direct Reports and resources assigned to self. 
    • Ensure that all cost and expenses are kept within acceptable levels and within budget.

    Requirements
    You might be a strong candidate if you:

    • Have a Degree in a Business related field or equivalent and at least 8 years hands on experience in Sales. 
    • Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Can motivate a high-performing sales team and ensure performance
    • Have high innovative skills, thinking out of the box, cost-conscious 
    • Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and seeing the big picture 
    • Are able to develop trust, skillfully build relations, work on internal & external relationships 
    • Listen well, coach’ others and be disciplined in their learning practice 
    • Have Operation Excellence (Keeps promise, detail-oriented, seeks to be informed and gives excellent Customer Satisfaction).

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager(Oshogbo)

    Job Description
    The team you would join:

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as the “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    Responsibilities
    What you would be expected to do:

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area - either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week.
    • Ensure that the first 5 sales of each Energy Officer are done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Proactively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, and after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation. 

    Qualifications
    You might be a strong candidate if you:

    • Has a Degree in a Business related field or equivalent and at least 3 years of hands-on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost-conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and seeing the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

    What we offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Credit Analyst (Abuja / Kano)

    Description
    The team you would join:

    • The Credit Analyst will work in the Corporate Risk department of Greenlight Planet, Nigeria and will be reporting to the Credit Process Manager.
    • You will be working closely with the Tele Collection team and the Customer Loyalty executives “CLE”.
    • You will also be work closely with the entire Easy buy team by following on compliances and spot checks, credit risk, fraud investigation of our Pay-As-You-Go products.
    • We are looking forward to a dedicated, energetic and experienced Credit Analyst who would leverage on their expertise to grow our risk team.

    Responsibilities
    What you would be expected to do:

    • Support your Credit Process Manager in developing methodologies to improve the current processes.
    • Suggest enhancements to current process and policies to avoid operational risks.
    • Presentation of ideas via reports and presentations, outline findings and making recommendations for improvements.
    • Assist the Credit Process Manager in implementing audit recommendations.
    • Carry out periodic spot checks on processes and provide findings and recommendation of the risks identified.
    • Investigate fraud cases and give recommendations of the same (which includes data collections and interviewing claimants).
    • Identify and classify potential default risk through data collection and interaction with clients.
    • Preparation of field reports/collation of data/documentation and report.
    • Red flag identification and timely reporting of the same
    • Any other task allocated by the Credit Process Manager

    Requirements
    You might be a strong candidate if you:

    • Have minimum 2 years working experience preferably in the Control and Compliance/Risk department.
    • Possess strong data collection skill.
    • Demonstrate a strong analytical skill.
    • Are excellent at fraud detection & investigation.
    • Pay attention to detail.
    • Are proficient in MS Excel (Advanced level).
    • Demonstrates problem-solving abilities.
    • Have a good communication and presentation skills (written and verbal).
    • Have previous work experience in MFI or banks.
    • Are multilingual ( English & Hausa).

    What We Offer (in addition to Compensation and Statutory Benefits)

    •  An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Customer Service Executive

    Description
    The team you would join:

    • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

    Responsibilities
    What you would be expected to do:

    • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
    • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
    • Conducting product and service quality surveys with customers and recording feedback from time to time;
    • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
    • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
    • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
    • Working with multiple sales teams and cross-functional teams seamlessly;

    Requirements
    You might be a strong candidate if you:

    • Bachelor's Degree in a Business-related courses - Sales, Marketing or Customer Service Management
    • Good communication skills with fluency in both written and spoken English
    • Fluency in at least one local dialect (Yoruba, Igbo or Hausa) is mandatory.
    • Strong interpersonal skills.
    • Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
    • Basic Microsoft- Excel skill
    • We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager(Kwara)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Has a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches’ others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction.

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager(Lagos)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area - either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Have a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Have extensive Customer Care experience 
    • Have high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture.
    • Are able to develop trust, skillfully builds relations, works on internal & external relationships.
    • Listen well, coaches’ others and is disciplined in their learning practice.
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction.

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive (Ebonyi)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    What You Would Be Expected To Do
    Inventory Management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor
    • arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify
    • warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving
    • customer queries

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word 

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive (Kwara)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

    What You Would Be Expected To Do
    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Has 2 years hands on experience in a service center
    • Has effective communication and interpersonal skills
    • Has broad knowledge and understanding of the Sun King products
    • Is able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Has strong customer focus
    • Is a team player with high levels of flexibility
    • Has proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Is computer literate with working proficiency in MS Excel and MS Word.

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Business Transformation Associate

    About the Role

    • The Business Transformation Associate will work alongside the country’s Business Transformation Lead and with cross-functional teams to conceptualise solutions to business problems and manage the planning to execution of tactical commercially-driven improvement/transformation projects. 
    • They will be involved in project/pilot management, research & strategy, product management, business process management and continuous improvement, while providing insights and data-driven recommendations to the Commercial Team. Expect 20% travel to the field to engage customers, agents, partners, vendors, competitors or other staff.

    Responsibilities
    What you would be expected to do:

    • Business Process Analysis: Conduct analysis of existing business processes & systems through observation, interviews, process/data analysis, etc. Summarise and succinctly present findings to key stakeholders and other leaders within the business.
    • Project Management: Take charge projects and pilots from conception to execution and eventual scale up, adopting a best-fit methodology (Agile, Waterfall, Hybrid). You will combine this with a Business Analyst’s function of eliciting requirements while defining the project scope, developing high quality project documentation (including blueprints/playbooks to ensure easy replication of the project success) and monitoring/reporting project progress.
    • Product Management: Apply product management and product design concepts to introduce a new adjacent or transformational product (from Product Discovery and Product Planning to Product Development and launch), that offers a new revenue stream and opportunities for diversification.
    • Problem Solving: Effectively frame and break down problems using root-cause analysis, feedback loops, 5 Whys and other tools in systems thinking and problem solving, while leveraging technology and innovative ways to cut through today’s problems and anticipating tomorrow’s challenges.
    • Anticipate Future Trends: Conduct desk and field research on new opportunities, disruptors, competitors, consumers and the market in order to stay ahead in the industry and responsive to the ever-changing demands of the market and the business’s operating environment to prevent Sun King from running or offering an antiquated model or product.
    • Define and Monitor metrics and KPIs: to measure process and project performance to help identify areas of improvement in design, approach and delivery.
    • Conduct trainings: with junior, and mid-level office and field-based staff members transferring knowledge and excellent implementation of new processes
    • Any other professionally relevant responsibilities sanctioned by your manager

    Requirements
    You might be a strong candidate if you:

    • Have at least 3 years professional experience in a fast-paced organisation with a track record of success, where you developed skills in any of the following areas:
      • Business Transformation
      • Project/Pilot Management
      • Analytics (Business Intelligence or Data Science)
      • Business Process Management/Automation
      • New Product/ New Business
      • Product Management
      • Product Design / Design Thinking

    We would also appreciate if your values aligns with our team’s ethos dubbed “HardCORE”:

    • Hardworking: You bring an entrepreneurial mindset and  “put in the work” to get results that stand you out. You’re not one to make excuses even when the going gets tough or things aren’t going to plan.
    • Collaborative: You favour working in a team with people across different disciplines, organisational levels, cultures, demographics, skill and experience levels.
    • Open-minded: You don’t carry a fixed mindset or unnecessary biases/stereotypes that prevent you from seeing other people’s points of view, opportunities, and unconventional solutions. Mental, emotional and cultural flexibility is key.
    • Ruthless Executor: You are able to break away from the norm, and deliver the highest quality of work. You’re not intimidated by positions, nay-sayers or daunting tasks.

    Finally, you just need a touch of the following:

    • Fluent Communication (both written and verbal)
    • Appreciation for change and technological advancement
    • Willingness to learn and grow
    • But don’t beat yourself up if you don’t have a few of these. Nobody is a know-it-all. That's why we have well structured professional development programs within the team that will accelerate your learning and growth in areas you need support. You just need to be willing to learn.

    What We Offer (in addition to Compensation and Statutory Benefits)

    • If you are passionate about solving problems, ambitious and hungry for success, and want to join a closely knit special elite team that can be likened to the US Navy Seals or Delta Force (but in the corporate space), then this is your opportunity.
    • A chance to do something big; real groundbreaking work that builds your all round competence.

    In addition to your competitive compensation & statutory benefits, we offer:

    • Opportunity to work remotely (you don’t need to be in the office unless you are required to)
    • A learning & development budget (for any relevant skills the business may be in need of)
    • Travel opportunities & expense allowance (meet people and experience different cultures)
    • Exposure to various technologies and technology-stacks (so many tech skills to pick up)
    • A structured support system to ensure your mental health (weekly personal sustainability chats)
    • Exposure to senior leadership and stakeholders at various levels (maximum visibility)
    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry. 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager(Taraba)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area - either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Has a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches’ others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction.

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Customer Loyalty Executive

    Job Description
    The team you would join:

    • We are looking for a hungry, diligent, well organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
    • The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field.
    • They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

    Responsibilities
    What you would be expected to do:

    • Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
    • Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
    • Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
    • Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
    • Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
    • Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
    • Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.
    • Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
    • Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
    • Recruiting cash collection centres and set up for the key collection area.

    Qualifications
    You might be a strong candidate if you:

    • Bachelor's Degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
    • At least 1 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
    • Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
    • Strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.
    • Must have good analytical, communication & people skills
    • Excellent people skills.
    • Clear and straight to the point communication skills with fluency in English.
    • Clear thinking/problem-solving ability.
    • Enthusiastic about collaborating with rural customers & resolve customers issues.
    • Excellent and diligence.
    • Excellent issue-tracking and resolution skills.
    • Able to manage multiple tasks at the same time diligently and accurately.
    • Work with multiple sales teams and cross-functional teams seamlessly.

    What we offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world; 
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy. https://greenlightplanet.pinpointhq.com/en/jobs/54500

    go to method of application »

    Sun King Store Executive (Oyo)

    Job Description
    The team you would join:

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    Responsibilities
    What you would be expected to do:
    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries

    Requirements
    You might be a strong candidate if you:

    • Has a Bachelors’ Degree or Diploma from a recognized institution in any related field.
    • Has 2 years’ hands on experience in a service center
    • Has effective communication and interpersonal skills
    • Has broad knowledge and understanding of the Sun King products
    • Is able to demonstrate high levels of integrity with a proactive and
    • positive attitude.
    • Has strong customer focus
    • Is a team player with high levels of flexibility
    • Has proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Is computer literate with working proficiency in MS Excel and MS Word

    What we Offer
    What we offer (in addition to compensation and statutory benefits):

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Senior Associate, Finance

    Job Description
    The team you would join:

    • We are looking for a Senior Associate, Finance to join its Finance team in Nigeria. The Senior Associate, Finance will work closely with the Finance team in Nigeria and West Africa to ensure the organisation has adequate human capacity to cater for the financial books and record (account payables and receivables) in the region.

    Key Responsibilities
    What you would be expected to do:

    Accounting, Financial Reporting and Audit:

    • Maintaining filing systems of all accounting and finance documents and vouchers in a manner which ensures ease in retrieval and reference.
    • Maintain, reconcile, and analyze financial and accounting transactions/statements and ensure that they are accurate and in compliance with the company's rules and accounting regulations accordance with local GAAP
    • Partake in generating all periodic financial reports on a monthly, quarterly and yearly basis and ensure these are completed in time as per schedule.
    • Reconciliation and adjustment of accounting ledgers by verifying and posting account transactions and subsequent matching of the same.
    • Partake in statutory and tax audits, external and internal audits, discuss and close all audit queries and gaps raised whilst ensuring process improvement.
    • Accounts payable and expense reimbursements. Implement operational procedures to ensure that payments are made and received in a timely manner as per agreed TAT
    • Financial report and Analytics: Partake in analysing monthly postings against financial report and close observable gaps

    Compliance Matters and Processes/ Controls:

    • Assisting in the filing of VAT Returns and WHT as well as reconciliation of the same

    Business Partnering and Relationships:

    • Cultivate and maintain productive relationship with Auditors, Banking, Secretarial Services, Vendors, Customers, and other Business stakeholders.
    • Account reconciliation with payments done via online stores including Jumia, Konga, flutterwave etc

    Team Player: 

    • Continuously build, develop, and lead the team whilst ensuring a harmonious and exciting work culture

    Requirements
    You might be a strong candidate if you:

    • Hold a Degree in Accounting or Finance
    • Have a minimum of 4 years post NYSC experience in Finance, tax or accounting (experience with the Big four firm is added advantage).
    • Fluent (expert level) in French, both written and verbal communication
    • Membership of Professional Accounting (ACCA, ACA, CFA) Body is a MUST.
    • Hands on experience in Accounting, Finance and Taxation Skills.
    • Excellent knowledge and understanding of Treasury and international Trade.
    • Strong numerical, analytical and problem-solving skills.
    • Possess a strong communication and Interpersonal skills.
    • Team Player, Organization and Attention to detail
    • Experience using financial softwares

    What we Offer 
    In addition to compensation and statutory benefits:

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive(Kebbi)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

    What You Would Be Expected To Do
    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Has 2 years hands on experience in a service center.
    • Has effective communication and interpersonal skills.
    • Has broad knowledge and understanding of the Sun King products.
    • Is able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Has strong customer focus.
    • Is a team player with high levels of flexibility.
    • Has proven report-writing experience.
    • Possess strong analytical and problem-solving skills.
    • Is computer literate with working proficiency in MS Excel and MS Word.

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive(Lagos)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    What You Would Be Expected To Do
    Inventory Management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor
    • arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify
    • warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving
    • customer queries

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word 

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive (Taraba)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

    What You Would Be Expected To Do
    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Has 2 years hands on experience in a service center.
    • Has effective communication and interpersonal skills.
    • Has broad knowledge and understanding of the Sun King products.
    • Is able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Has strong customer focus.
    • Is a team player with high levels of flexibility.
    • Has proven report-writing experience.
    • Possess strong analytical and problem-solving skills.
    • Is computer literate with working proficiency in MS Excel and MS Word.

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Store Executive (Kaduna)

    Job Description
    The team you would join:

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    Responsibilities
    What you would be expected to do:
    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries

    Requirements
    You might be a strong candidate if you:

    • Has a Bachelors’ Degree or Diploma from a recognized institution in any related field.
    • Has 2 years’ hands on experience in a service center
    • Has effective communication and interpersonal skills
    • Has broad knowledge and understanding of the Sun King products
    • Is able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Has strong customer focus
    • Is a team player with high levels of flexibility
    • Has proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Is computer literate with working proficiency in MS Excel and MS Word

    What We Offer
    What we offer (in addition to compensation and statutory benefits):

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive (Kogi)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

    What You Would Be Expected To Do
    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Has 2 years hands on experience in a service center.
    • Has effective communication and interpersonal skills.
    • Has broad knowledge and understanding of the Sun King products.
    • Is able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Has strong customer focus.
    • Is a team player with high levels of flexibility.
    • Has proven report-writing experience.
    • Possess strong analytical and problem-solving skills.
    • Is computer literate with working proficiency in MS Excel and MS Word.

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive (Anambra)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    What You Would Be Expected To Do
    Inventory Management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor
    • arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify
    • warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving
    • customer queries

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word 

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Associate Quality Assessor

    Description
    The team you would join:

    • The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes

    Responsibilities
    What you would be expected to do:

    Reporting:

    • Create reports that reflect agents' performance.
    • Report agent and team’s performance to leadership.
    • Provide customer insights reports to management.

    Customer service team engagement:

    • Participate in calibration sessions to maintain consistency in internal evaluations.
    • Accompany evaluations with meaningful and constructive feedback.
    • Discuss and explain feedback with agents in regular meetings.
    • Participates in customer and client listening programs to identify customer needs and expectations.

    Analysis:

    • Assess agents’ interactions based on internal standards. 
    • Analyze all customer service metrics. 
    • Provide data on customer experience feedback and agent behavior.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree in a Communication or Business related field.
    • Have 2-3 years of Call Center Experience.
    • Can Comfortably Speak both Hausa and Yoruba fluently  
    • Are passionate about positively impacting the lives of rural consumers.
    • Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
    • Are comfortable working with Powerpoint and MS Excel?
    • Have outstanding customer service skills and dedication to providing exceptional customer care.
    • Have exceptional listening and analytical skills.
    • Have good knowledge of customer relationships or customer service practices.
    • Can adapt well to change and successfully set and adjust priorities as needed.

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager (Kebbi)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Has a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches’ others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun king Shop Executive (Delta)

    Job Description
    The team you would join:

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    Responsibilities
    What you would be expected to do:

    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelors’ Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Programs Associate

    Job Description

    • The Program Associate will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to support on any technical issues both on the hardware and software side of the field activities.
    • They will also ensure proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time).

    Responsibilities
    What you would be expected to do:
    Project Management & Implementation:

    • Develop & assess the project plan
    • Execute the plan
    • Monitor and Evaluate projects
    • Make changes as needed
    • Analyse project data
    • Gather feedback
    • Provide reports
    • Being a link to the other depts and by coordinating complex projects and being the go-to person for any clarities.  

    Handling System administrative activities:

    • Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents, resolving system related user issues as required

    System related technical issues:

    • Escalation and follow ups on resolution of Agents system related issues
    • Suggests software improvements or process changes
    • Raises tickets to system support team and follows up on resolution

    Product Replacements:

    • Refurbishment of EB DTV faulty components
    • Screening and troubleshooting of faulty components
    • Reports and keeps track of every single repair or refurbishment done
    • Ensures periodic communication is executed with repairs stakeholders across the globe

    Logistics - Work in collaboration with Marketing & Operations in:

    • Procurement of Agents tools and materials
    • Shipment of Agents material and coordination with ABMs
    • Reception and shipment of replacement components to ABMs/China for analysis
    • Shop/Branch coordination on repairs and replacements

    Training - Work in collaboration with the Training & Knowledge team:

    • When requested participates to Staff/Agents training providing technical assistance or help to field staff
    • Transfer Easy Buy operational knowledge to employees requiring extra support
    • Field visits:
      • Ensures field visits are done on a monthly basis at least
      • Gets feedback from Agents/ABMs/RBMs on issues and challenges faced in the field
      • Reports feedback and ensures follow-ups are acted upon 
    • New product testing both in the office and the field. He / She will be tasked with ensuring all tests for the new products release both hardware and software functionalities. 
    • Building strong commercial relationships with external vendors e.g. software companies, pay-tv organisations e.t.c
    • Conducting field pilots for the new products/services in the field after testing. 
    • Conducting Surveys of the tested products. They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same. 
    • Sales Agreement Booklet management - Collection & Digitalization ( e.g. issuance and collection of the booklets signed by customers).
    • They should work hand in hand with Shop managers across the country in collecting signed contract books/agreements and do reverse logistics from the agents back to a central warehouse for archiving.
    • Inter-departmental support to ensure business objectives and goals are achieved

    Requirements
    You might be a strong candidate if you:

    • Bachelor’s Degree or its equivalent
    • 2-4 years of relevant work experience in a similar role is preferred, experience in Program or Project Management from similar industry, FMCG, financial institution etc.
    • Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage
    • Excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles
    • Clear and straight to the point communication skills with fluency in both written and spoken English 
    • Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
    • Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
    • Problem solving ability and fix what’s broken mindset
    • Excellent attention to details, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
    • Excellent issue-tracking and resolution skills over long periods of time
    • Able to handle multiple tasks at the same time without errors and mistakes.

    What we offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun King Shop Executive (Rivers)

    The Team You Would Join

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    What You Would Be Expected To Do
    Inventory Management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns

    Store Management:

    • Ensure the center is well maintained tidy and that the shop floor
    • arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify
    • warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving
    • customer queries

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word 

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager (Kebbi North)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Has a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches’ others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction.

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sales Executive - MFI

    Job Description
    The team you would join:

    • Greenlight’s partnership and business development team covering our partnerships business in West and Central Africa has been growing consistently over the last 5 years at remarkable scale with a large partner base of over 300 partners.
    • We are looking for an experienced Business Development Manager who would leverage on their expertise to grow our active partner base and revenues by over 100% by onboarding strategic partners across sectors of interest in West and central Africa.

    Responsibilities
    What you would be expected to do:

    • Responsible for driving sales across consumer sales channels in the assigned territory.
    • Branch level inventory management
    • Receiving client queries and resolving consumer and channel queries with stipulated guidelines and timelines.
    • Efficiently supporting trade activations and marketing campaigns as per set plans.
    • Planning and conducting product and sales trainings to partner staff.
    • Fulfilling within reasonable time aftersales and warranty requirements.
    • Consolidating reports on competition, routes travelled, branches visited and activated, sales and stock position etc.
    • Performing any other duties that may be assigned.

    Requirements
    You might be a strong candidate if you:

    • Have an OND or advanced Diploma / B.Sc in a Business Administration / Sales and Marketing
    • Hands on work experience in service/ FMCG or Renewable Energy industry
    • Proficiency in MS Excel, MS Word, and MS PowerPoint
    • Strong customer focus and keen to deliver high standards of service
    • Ready to travel 75% of the time
    • Excellent interpersonal skills.
    • Good communication skills with fluency in both written and spoken English and spoken local language corresponding to the area of responsibility (Yoruba / Edo / Igbo / Hausa - as applicable)
    • Results oriented and able to prioritize measurable objectives.
    • Possesses an Android phone

    What we Offer 
    In addition to compensation and statutory benefits:

    • Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun king Store Executive (Osun)

    Job Description
    The team you would join:

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

    Responsibilities
    What you would be expected to do:

    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelors’ Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Associate Manager - After Sales

    The Role & Opportunity

    • We are looking for an Associate Manager - After Sales to lead the Aftersales operations team in Nigeria.
    • This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
    • This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for service queries and builds smooth relations with internal & external customers, to obtain their loyalty to achieve best in class customer satisfaction.
    • You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training.
    • If you are an excellent communicator with an obsession for customer satisfaction, this role is for you!

    Responsibilities
    What you would be expected to do:

    • Team Management: Lead the development and continuous improvement within the after-sales team. Provide guidance for team members’ careers. Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
    • Partnership & Customer Service: Deliver a comprehensive service to inquiring customers. Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
    • Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers.
    • Training: Build training materials and hold training for partners in relation to product troubleshooting, repairs, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering
    • Drive Operational Efficiency: Meet KPI goals including service level timelines and customer net promoter scores.
    • Systems and process design: Coordinate with technology teams to ensure company systems, including applications meet customer service needs. Develop new processes to transform current service operations more efficiently.
    • Documentation & MIS: Provide periodic reports to management on after-sales & service activities.
    • Any other business as assigned by your supervisor.

    Requirements
    You might be a strong candidate if you have:

    The ideal candidate has:

    • Bachelor’s Degree or its equivalent from a reputable institution in engineering, or other relevant disciplines.
    • An Advanced Degree is welcome
    • 4 years+ experience in after-sales services support in the electronic consumer goods/Inverter industry
    • Excellent verbal and written communication skills with the ability to distill
    • information and understand the way to communicate to different audiences in order to get results.
    • Passionate about customer service and resolving their issues
    • Efficiency and organizational skills
    • Critical Thinker: Very strong ability to structure problems and drive towards
    • solutions even in ambiguous situations
    • Entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind.
    • Demonstrates humility
    • Driven by the social mission to provide energy to consumers and employment to rural communities.
    • Should be a value-driven individual.

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    French Speaking Associate - Quality Assessor

    Job Description
    The team you would join:

    • The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

    Responsibilities
    What you would be expected to do:
    Reporting:

    • Create reports that reflect agents' performance.
    • Report agent and team’s performance to leadership.
    • Provide customer insights reports to management.

    Customer service team engagement :

    • Participate in calibration sessions to maintain consistency in internal evaluations.
    • Accompany evaluations with meaningful and constructive feedback.
    • Discuss and explain feedback with agents in regular meetings.
    • Participates in customer and client listening programs to identify customer needs and expectations.

    Analysis:

    • Assess agents’ interactions based on internal standards. 
    • Analyze all customer service metrics. 
    • Provide data on customer experience feedback and agent behavior.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelor's Degree in a Communication or Business related field.
    • Have 2-3 years of Call Center Experience.
    • Must be able to speak French fluently
    • Are passionate about positively impacting the lives of rural consumers.
    • Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
    • Are comfortable working with Powerpoint and MS Excel?
    • Have outstanding customer service skills and dedication to providing exceptional customer care.
    • Have exceptional listening and analytical skills.
    • Have good knowledge of customer relationships or customer service practices.
    • Can adapt well to change and successfully set and adjust priorities as needed.

    What we offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Sun king Shop Executive (Osun)

    Job Description
    The team you would join:

    • The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity

    Responsibilities
    What you would be expected to do:

    Inventory management:

    • Receive stock and keep track of inventory from warehouse
    • Manage and issue out stock as per FIFO standards
    • Dispatch stocks as per requirement
    • Maintain and update stock cards
    • Keep and share off-the -shelf sales details
    • Maintain an updated Goods Received and Goods Issued log online
    • Perform daily cycle counts on stock
    • Receive faulty stock from the field and consolidate for disposal
    • Conduct monthly stock take
    • Manage all spare parts inventory and re-orders.

    Reports:

    • Prepare daily on hand stock report and share with team
    • Report on daily issued out stock for replacement and or replenishment.

    Repairs:

    • Repairs and Spare Parts management
    • Take custody/responsibility of the repair tools and tool kits
    • Perform basic check on the faulty units before replacement
    • Conduct basic repair on the in warranty returns.

    Store management:

    • Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
    • Ensure neatness on the repair work bench in line
    • Observation of safety procedures to avert hazards at the work bench
    • Welcome walk-in customers and provide assistance as necessary
    • Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
    • Support Energy Officers and coordinate with Call Center in resolving customer queries.

    Requirements
    You might be a strong candidate if you:

    • Have a Bachelors’ Degree or Diploma from a recognized institution in any related field.
    • Have 2 years’ hands on experience in a service center
    • Have effective communication and interpersonal skills
    • Have broad knowledge and understanding of the Sun King products
    • Are able to demonstrate high levels of integrity with a proactive and positive attitude.
    • Have strong customer focus
    • Are a team player with high levels of flexibility
    • Have proven report-writing experience
    • Possess strong analytical and problem-solving skills
    • Are computer literate with working proficiency in MS Excel and MS Word

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Programs Manager

    Job Description

    • The Program Manager will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to support any technical issues both on the hardware and software side of the field activities.
    • They will also ensure proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field (~50% of the time)

    Responsibilities
    What you would be expected to do:

    • Coordination of EasyBuy-related implementations primarily in the country of supervision and as well other countries outside the base
    • Management and development of In-country program associates
    • Spearheading the development of the team’s specialisations and focus areas, including management of projects specifically related to the specialisation:
      • Automation
      • Data & reporting
      • Products
    • Driving achievement of the team’s aims and goals
    • Manage specific projects and ensure proper implementation with a well-defined plan, documentation and timelines
    • Ensure proper configurations of the CRM instances of the country
    • Support expansion efforts in the country of residence by setting up and project managing the efforts related to the sales in a completely new AHQ
    • Collaborate with different Units to ensure the success of projects

    Requirements
    You might be a strong candidate if you:

    • Bachelor's Degree or its equivalent
    • 4 years of relevant work experience in a similar role is preferred, experience in Program or Project Management from similar industry, FMCG, financial institution etc.
    • At least 2 years’ experience in managing a team with clear achievements of goals and satisfactory performance and demonstrated professional growth of the team managed.
    • Project Management Professional (PMP), Associate in Project Management, Program Management Professional (PgMP), IT related Certification or its equivalent will be an added advantage
    • Excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles
    • Clear and straight to the point communication and cross-cultural communication skills with fluency in both written and spoken English 
    • Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
    • Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
    • Problem solving ability and fix what’s broken mindset - strategic thinking, innovation, and action
    • Excellent attention to details, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
    • Excellent issue-tracking and resolution skills over long periods of time
    • Able to handle multiple tasks at the same time without errors and mistakes.

    What We Offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager(Akwa-Ibom)

    Job Description
    The team you would join:

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as the “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    Responsibilities
    What you would be expected to do:

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area - either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that the first 5 sales of each Energy Officer are done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Proactively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, and after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you.
    • Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation. 

    Qualifications
    You might be a strong candidate if you:

    • Has a Degree in a Business related field or equivalent and at least 3 years of hands-on experience in Sales. 
    • Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Has extensive Customer Care experience 
    • Has high innovative skills, thinking out of the box, tests out opinions, cost-conscious 
    • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and seeing the big picture 
    • Is able to develop trust, skillfully builds relations, works on internal & external relationships 
    • Listens well, coaches others and is disciplined in their learning practice 
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

    What we offer (in addition to compensation and statutory benefits)

    • An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
    • The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Area Business Manager (Ikire)

    The Team You Would Join

    • The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”.
    • EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
    • The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

    What You Would Be Expected To Do

    • Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
    • Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
    • Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
    • Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
    • Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
    • Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
    • Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
    • Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
    • Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
    • Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
    • Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
    • Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

    You Might Be a Strong Candidate If You

    • Have a Degree in a Business-related field OR equivalent and at least 3 years hands on experience in Sales. 
    • Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
    • Have extensive Customer Care experience 
    • Have high innovative skills, thinking out of the box, tests out opinions, cost conscious 
    • Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture.
    • Are able to develop trust, skillfully builds relations, works on internal & external relationships.
    • Listen well, coaches’ others and is disciplined in their learning practice.
    • Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction.

    What We Offer (In addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    go to method of application »

    Senior Operations Manager, West Africa

    Job Description
    The Team you will join:

    • We are looking for an Operations Manager who will be lead a highly effective team within Sun King’s fastest growing markets. With over 50,000 products delivered per month though our 50+ retail locations and 3,000+ sales agents in the West African region, you will be responsible for developing efficient and scalable systems to meet our customer needs. 
    • Reporting directly to the Group COO, the West Africa Operations Manager will be overseeing a team responsible for supply chain, last mile distribution, import, export, transportation and reverse logistics of innovative products focused on powering access to brighter lives. 

    Responsibilities
    What you would be expected to do:

    • Team Management: Lead the development and continuous improvement within the operations team. Provide guidance for team member’s careers. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.  
    • Drive Operational Efficiency: Meet KPI goals aligned with the short  and long term goals of the business. Enhance delivery times, optmize operational costs, and response
    • Supply chain and inventory planning: Monitor the inventory needs of our West African entities. Coordinate with sales and manufacturing departments to meet business needs and timelines.  
    • Inventory management: Oversee inventory management to ensure optimized inventory levels and safekeeping of stock, lean stock keeping in risk areas out of central warehouse.
    • Last mile distribution processes management: Design and implement efficient processes for the last mile distribution of our Easy Buy Direct business. Oversee the process of product removals, completeness of reverse logistics kits.
    • Operational Risk Management: Identify key operational risks. Implement formal root cause and corrective action programs. 
    • Systems and process design: Coordinate with technology teams to ensure company systems including applications meet operational needs. 
    • Monitoring of trade regulations: Closely monitor any changes on tax/ duty within the region and escalate any changes. 
    • Partnership Management: Liaise with customers’ operations teams to ensure delivery needs are met on time. 
    • Standardization across markets: Ensure consistent processes are being implemented throughout the region. 
    • Procurement: Lead an efficient and effective procurement department
    • Any other business as assigned by your supervisor 

    Requirements
    You might be a strong candidate if you:

    • MBA, B. Science / Master's Degree in Manufacturing, Logistics, Supply Chain Management or equivalent.
    • Work Experience: 10+ years of experience in a supply chain and logistics environment. 
    • Previous experience managing a team at a country level. Last mile distribution experience preferred.
    • Must demonstrate previous management experience, with ability to lead professionals and guide their career development.
    • Highly analytical with high degree of competency in (ERP, Excel/Google Sheets, BI software (Looker, Microsoft BI, Tableau) and other analytical tools. Knowledge with SAP S4HANA is desirable.
    • Knowledge of the relevant legislation concerning the region
    • Knowledge about import/export, transport routes, warehousing and distribution network.
    • Local Assembly Experience is a plus
    • Knowledge and prior experience applying for import duty exemptions 
    • Experience in business planning, procurement, warehouse, retail management and fleet management.
    • Open to traveling 30% of the time
    • Demonstrates humility
    • Is passionate about working with rural, off-grid consumers and resolving their issues.
    • Is driven by the social mission to provide energy to consumers and employment to rural communities.
    • Should be a value driven individual.

    What we Offer 
    In addition to compensation and statutory benefits:

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;  
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic  Greenlighters who are driven by the challenge of continuously innovating and growing a  smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from  people from different geographies, nationalities, and backgrounds.  
    • Structured, tailored learning and development programs that help you become a better  leader, manager, and professional through the Greenlight Academy. 

    go to method of application »

    Data Intelligence Analyst

    Description
    The team you would join:

    • The Global Analytics and Technology function at Greenlight Planet helps us build technology enabled solutions based on data driven insights.
    • We have a team of data scientists, data engineers, analysts, technical architects, android developers, web designers, backend engineers, product managers and UI/UX developers working on developing cutting edge solutions for the underserved billions to solve our business problems (Example: last mile delivery, Credit underwriting, credit risk management, Distribution channel digitization, churn management etc.)
    • The Data Team is spread across 3 continents & is looking for an Analyst with a great ability of abstraction: you can turn business concepts into numbers, and numbers back into business insights.
    • The ideal candidate is a team player who will work with company data serving for various business functions with a diverse mix of colleagues. You are technically minded, with the ability to collate data to support trends, analysis and insight generation.
    • Specific responsibilities include portfolio monitoring, building new metrics and KPIs, analysing methodologies, and suggesting operational improvements across the business.
    • The right candidate will be excited to be part of a team with very diverse backgrounds and look forward to continuously learning over years to come as we imagine new ways to provide quality and affordable products to those not reached by traditional companies.

    Responsibilities
    What you would be expected to do:

    • Turn data into insight, using statistical concepts and tools when appropriate, and communicate your findings effectively
    • Provide support to the data science team and internal departments by responding to data requests and ensuring accurate translation of requirements
    • Design a report template to improve effectiveness of analyses & visualisations
    • Monitor portfolio health and regularly report on its performance
    • Contribute to the testing and user acceptance process to ensure solutions are successfully implemented and meet business requirements

    Requirements
    You might be a strong candidate if you:

    • Possess a Bachelor's Degree / HND in Statistics, with Business related courses, or a similar quantitative field
    • Have 2-3 years of relevant (hands on) professional experience.
    • Have an intermediate working knowledge of SQL
    • Possess a basic proficiency in Python/R or any scripting language
    • Demonstrate an advanced proficiency in Microsoft Excel
    • The ability to communicate quantitative analyses to audiences with varying technical backgrounds
    • Basic knowledge in applied statistics concepts to solve real business problems.
    • Have a strong analytical, problem-solving, and time management skills
    • Have experience using data visualisation software such as Looker, Tableau, Power BI an added advantage
    • Good interpersonal skills to effectively communicate with developers within the team and the diverse mix of external stakeholders

    What We Offer (in addition to Compensation and Statutory Benefits)

    • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
    • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Sun King (Formerly Greenlight ... Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail