Programs Associate at Sun King (Formerly Greenlight Planet)

Job Description

• The Program Associate will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to support on any technical issues both on the hardware and software side of the field activities.
• They will also ensure proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time).

Responsibilities
What you would be expected to do:
Project Management & Implementation:

• Develop & assess the project plan
• Execute the plan
• Monitor and Evaluate projects
• Make changes as needed
• Analyse project data
• Gather feedback
• Provide reports
• Being a link to the other depts and by coordinating complex projects and being the go-to person for any clarities.  

Handling System administrative activities:

• Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents, resolving system related user issues as required

System related technical issues:

• Escalation and follow ups on resolution of Agents system related issues
• Suggests software improvements or process changes
• Raises tickets to system support team and follows up on resolution

Product Replacements:

• Refurbishment of EB DTV faulty components
• Screening and troubleshooting of faulty components
• Reports and keeps track of every single repair or refurbishment done
• Ensures periodic communication is executed with repairs stakeholders across the globe

Logistics - Work in collaboration with Marketing & Operations in:

• Procurement of Agents tools and materials
• Shipment of Agents material and coordination with ABMs
• Reception and shipment of replacement components to ABMs/China for analysis
• Shop/Branch coordination on repairs and replacements

Training - Work in collaboration with the Training & Knowledge team:

• When requested participates to Staff/Agents training providing technical assistance or help to field staff
• Transfer Easy Buy operational knowledge to employees requiring extra support
• Field visits:
  • Ensures field visits are done on a monthly basis at least
  • Gets feedback from Agents/ABMs/RBMs on issues and challenges faced in the field
  • Reports feedback and ensures follow-ups are acted upon 
• New product testing both in the office and the field. He / She will be tasked with ensuring all tests for the new products release both hardware and software functionalities. 
• Building strong commercial relationships with external vendors e.g. software companies, pay-tv organisations e.t.c
• Conducting field pilots for the new products/services in the field after testing. 
• Conducting Surveys of the tested products. They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same. 
• Sales Agreement Booklet management - Collection & Digitalization ( e.g. issuance and collection of the booklets signed by customers).
• They should work hand in hand with Shop managers across the country in collecting signed contract books/agreements and do reverse logistics from the agents back to a central warehouse for archiving.
• Inter-departmental support to ensure business objectives and goals are achieved

Requirements
You might be a strong candidate if you:

• Bachelor’s Degree or its equivalent
• 2-4 years of relevant work experience in a similar role is preferred, experience in Program or Project Management from similar industry, FMCG, financial institution etc.
• Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage
• Excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles
• Clear and straight to the point communication skills with fluency in both written and spoken English 
• Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
• Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
• Problem solving ability and fix what’s broken mindset
• Excellent attention to details, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
• Excellent issue-tracking and resolution skills over long periods of time
• Able to handle multiple tasks at the same time without errors and mistakes.

What we offer (in addition to compensation and statutory benefits)

• An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.