Job Openings at Afconrecruit Limited

Role Summary:

• The Accountant/Admin will manage all financial and administrative operations within the region, including budgeting, procurement, inventory, invoicing, ensuring accurate and timely financial reporting and efficient office management. This role is crucial to maintaining budget compliance, coordinating office logistics, and providing administrative support to all teams within the region.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.
• ICAN Certification is a plus
• Minimum of 3 years of experience in accounting.
• Proficiency in accounting software (e.g., QuickBooks, Sage, Zoho, etc) and MS Office.
• Strong administrative, analytical, organizational, and multitasking skills. Responsibilities:
• Oversee all regional financial operations, including budgeting, invoicing, requisitions, and procurement.
• Manage accounts receivable, ensuring timely processing of payments and follow-up on outstanding invoices.
• Prepare and submit monthly financial reports, ensuring accuracy and compliance with company policies.
• Work closely with the national accounting team to reconcile financial discrepancies and maintain cash flow.
• Ensure adherence to the regional budget and optimize financial processes to prevent overspending.

KPIs:

• Accuracy and timeliness of financial reports.
• Timely submission of invoices and requisitions.
• Adherence to the regional budget and cost control measures.
• Efficient cash flow management, ensuring timely payments and healthy balances.
• Address and resolve administrative requests or issues within 24 hours.
• Achieve full compliance with company administrative policies and ensure a professional office environment.
• Timely procurement of required supplies and equipment with minimal delays, maintaining adequate stock levels.

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Position Summary:

• This dual-role position combines Human Resource (HR) responsibilities with customer care functions. The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support. The role requires excellent organizational, interpersonal, and multitasking skills.

Key Responsibilities:

Human Resource Responsibilities:

Recruitment & Onboarding:

• Draft and post job advertisements on various platforms.
• Screen applicants, schedule interviews, and assist in onboarding new employees.

Employee Relations:

• Handle employee queries and resolve workplace conflicts.
• Foster a positive work environment through engagement initiatives.

Performance Management:

• Assist in monitoring employee performance and conducting appraisals.
• Support managers in setting performance goals and addressing under performance.

Training & Development:

• Identify training needs and coordinate learning programs for employees.
• Support career development initiatives and mentorship programs.

Customer Care Responsibilities:

• Customer Support:
  • Respond promptly to customer inquiries via email, phone, and other communication channels.
  • Provide accurate information about products, services, and policies.

Complaint Resolution:

• Address customer complaints with professionalism and empathy.
• Escalate unresolved issues to the appropriate department.

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Collect feedback to improve service delivery.

Record-Keeping:

• Maintain detailed records of customer interactions and transactions.
• Update customer profiles and ensure data accuracy

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in HR and/or customer service roles is an advantage.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in HR software, CRM tools, and Microsoft Office Suite.
• Knowledge of labor laws and customer service principles.
• Project management with process orientation is a plus.
• A pretty female within the age bracket of 20-30 years is preferable for this role.
• Female Corpers can also apply.