HR/Customer Care Officer at Afconrecruit Limited

Position Summary:

• This dual-role position combines Human Resource (HR) responsibilities with customer care functions. The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support. The role requires excellent organizational, interpersonal, and multitasking skills.

Key Responsibilities:

Human Resource Responsibilities:

Recruitment & Onboarding:

• Draft and post job advertisements on various platforms.
• Screen applicants, schedule interviews, and assist in onboarding new employees.

Employee Relations:

• Handle employee queries and resolve workplace conflicts.
• Foster a positive work environment through engagement initiatives.

Performance Management:

• Assist in monitoring employee performance and conducting appraisals.
• Support managers in setting performance goals and addressing under performance.

Training & Development:

• Identify training needs and coordinate learning programs for employees.
• Support career development initiatives and mentorship programs.

Customer Care Responsibilities:

• Customer Support:
  • Respond promptly to customer inquiries via email, phone, and other communication channels.
  • Provide accurate information about products, services, and policies.

Complaint Resolution:

• Address customer complaints with professionalism and empathy.
• Escalate unresolved issues to the appropriate department.

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Collect feedback to improve service delivery.

Record-Keeping:

• Maintain detailed records of customer interactions and transactions.
• Update customer profiles and ensure data accuracy

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Experience in HR and/or customer service roles is an advantage.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in HR software, CRM tools, and Microsoft Office Suite.
• Knowledge of labor laws and customer service principles.
• Project management with process orientation is a plus.
• A pretty female within the age bracket of 20-30 years is preferable for this role.
• Female Corpers can also apply.