Waitress at Natafamdaivid Consulting Nig. Ltd

Location: Ikotun, Lagos

Key Responsibilities
Customer Service:

• Greet guests warmly and escort them to their tables.
• Present menus, answer questions, and make recommendations on food and beverage items.
• Take accurate food and beverage orders and relay them promptly to the kitchen/bar.
• Serve food and drinks in accordance with service standards.
• Check in with guests to ensure satisfaction and promptly resolve complaints or escalate to supervisor.
• Present the bill, process payments, and thank guests.

Operational Duties:

• Set up, clean, and organize tables, dining areas, and service stations before, during, and after shifts.
• Assist in arranging tableware, linens, and condiments.
• Follow proper food safety, hygiene, and sanitation procedures.
• Support colleagues during busy service periods to maintain smooth operations.

Teamwork & Compliance:

• Work collaboratively with kitchen, bar, and other service staff.
• Follow all health, safety, and hygiene regulations.
• Adhere to hotel/restaurant policies, grooming standards, and code of conduct.
• Participate in training sessions and contribute to continuous service improvement.

Qualifications & Experience

• Minimum of SSCE/OND qualification (or equivalent).
• Previous experience as a waitress or in customer service is an advantage.
• Knowledge of food and beverage service standards preferred.
• Attention to detail and professional appearance.
• Basic numeracy for billing and cash handling.
• Team player with strong work ethic.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a positive attitude.
• Ability to multitask and work under pressure.