Waitress at Ingryd Academy

Responsibilities

• Provide excellent customer service to guests by greeting them warmly, taking orders accurately, and addressing any inquiries or concerns in a professional and courteous manner.
• Knowledgeably describe menu items, including ingredients, preparation methods, and special dietary considerations, to provide recommendations and accommodate guest preferences.
• Work efficiently in a fast-paced environment to deliver timely and accurate service, prioritize tasks, and multitask as needed to ensure guest satisfaction.
• Collaborate with kitchen staff, bartenders, and other team members to deliver a seamless dining experience for guests, communicating effectively to coordinate orders and meet guest expectations.
• Process payments, handle cash transactions, and reconcile checks accurately using point-of-sale (POS) systems and basic math skills.
• Maintain cleanliness and organization in the dining area, including setting tables, clearing dishes, and ensuring a welcoming atmosphere for guests.
• Adhere to uniform and grooming standards, including wearing appropriate attire and maintaining a neat and professional appearance while on duty.
• Address guest concerns promptly and professionally, offering sincere apologies and taking ownership of the situation to ensure a positive resolution.
• Escalate any unresolved issues or guest complaints to the appropriate manager or supervisor, following established protocols and procedures to ensure timely resolution and guest satisfaction.

Qualifications

• Minimum of High School or O-Level Certificate is required.
• Previous experience as a Waitress or in a customer service role within the hospitality industry is preferred.
• Strong interpersonal and communication skills, with the ability to engage and interact with guests in a friendly and courteous manner.
• Excellent organizational skills and attention to detail, with the ability to multitask and work efficiently in a fastpaced environment.
• Hands-on experience with cash register and ordering information system (POS).
• Basic math skills
• Positive attitude, professional demeanor, and a passion for delivering exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.
• Fluency in English is required; additional language skills are an advantage.