Jobs at Ingryd Academy

Responsibilities

• Provide excellent customer service to guests by greeting them warmly, taking orders accurately, and addressing any inquiries or concerns in a professional and courteous manner.
• Knowledgeably describe menu items, including ingredients, preparation methods, and special dietary considerations, to provide recommendations and accommodate guest preferences.
• Work efficiently in a fast-paced environment to deliver timely and accurate service, prioritize tasks, and multitask as needed to ensure guest satisfaction.
• Collaborate with kitchen staff, bartenders, and other team members to deliver a seamless dining experience for guests, communicating effectively to coordinate orders and meet guest expectations.
• Process payments, handle cash transactions, and reconcile checks accurately using point-of-sale (POS) systems and basic math skills.
• Maintain cleanliness and organization in the dining area, including setting tables, clearing dishes, and ensuring a welcoming atmosphere for guests.
• Adhere to uniform and grooming standards, including wearing appropriate attire and maintaining a neat and professional appearance while on duty.
• Address guest concerns promptly and professionally, offering sincere apologies and taking ownership of the situation to ensure a positive resolution.
• Escalate any unresolved issues or guest complaints to the appropriate manager or supervisor, following established protocols and procedures to ensure timely resolution and guest satisfaction.

Qualifications

• Minimum of High School or O-Level Certificate is required.
• Previous experience as a Waitress or in a customer service role within the hospitality industry is preferred.
• Strong interpersonal and communication skills, with the ability to engage and interact with guests in a friendly and courteous manner.
• Excellent organizational skills and attention to detail, with the ability to multitask and work efficiently in a fastpaced environment.
• Hands-on experience with cash register and ordering information system (POS).
• Basic math skills
• Positive attitude, professional demeanor, and a passion for delivering exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.
• Fluency in English is required; additional language skills are an advantage.

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Job Description

• We are seeking a skilled and experienced Operations Account/Procurement Manager to oversee the operational and procurement functions of a World Class Restaurant.

Responsibilities

• Manage procurement, accounts, and administrative functions for the restaurant, encompassing sourcing, negotiation, financial management, record-keeping, and office operations.
• Optimize inventory levels, handle accounts payable and receivable processes, and prepare financial reports and budgets to support decision-making and financial planning efforts.
• Ensuring timely payment of invoices and accurate recording of financial transactions.
• Establish and maintain relationships with vendors and suppliers while ensuring compliance with quality, service standards, and regulatory requirements.
• Coordinate administrative tasks such as scheduling, correspondence, and office supplies procurement to maintain efficient operations.
• Serve as a liaison between management, staff, and external stakeholders, handling inquiries and providing support as needed.
• Implement and enforce administrative policies and procedures, maintaining confidentiality and professionalism throughout all tasks.
• Collaborate with other departments to streamline processes, resolve issues, and support overall business objectives.
• Implement robust health and safety protocols and procedures, conducting regular inspections and audits to identify potential hazards and ensure a safe working environment for employees and guests.
• Maintain accurate records and documentation of regulatory compliance activities, including permits, licenses, and certifications, to demonstrate adherence to legal and regulatory requirements.

Qualifications

• Bachelor's Degree in Business Administration, Accounting, Supply Chain Management, or a related field; Master's degree or professional certification is a plus.
• Proven experience in operations management, procurement, or accounting roles within the hospitality industry, with a track record of success in optimizing processes and achieving cost savings. Minimum of 5 years.
• Strong financial acumen and analytical skills.
• Excellent communication and negotiation skills.
• Proficiency in accounting software, inventory management systems, and Microsoft Office Suite; experience with restaurant management software (e.g., POS systems) is an advantage.
• Detail-oriented with strong organizational and time management skills.
• Knowledge of regulatory requirements, health and safety standards, and licensing regulations applicable to the hospitality industry in Nigeria.