Waiter / Waitress at Esporta Suites Hotel and Resorts Ltd

Responsibilities

• Greet and welcome guests entering the restaurant/Hotels
• Must be attentive in welcoming and seating guests.
• Must prepare and avail self for briefing to get instructions for the day
• Must maintain a personal hygiene and grooming before and during service
• Must be fully equipped for duty as per standard
• Must ensure that the service area and equipment are clean as per standard.
• Must lay up tables as per standard
• Must be fully knowledgeable about product on offer and any out of stock items.
• Must be prompt to take process and deliver food and drink orders.
• Communicate with cashier/barman to ensure correct charging of food, drinks and directly receive payments from guests.
• To be present at all times in service area during service.
• Clear dirty plates, cutlery and glasses as service progress.
• Does crumbing down and maintain general cleanliness of the service area.
• Must follow proper procedures for handling guests complaints (i.e. communicate details to supervisor)
• Should remained focused and attend to guest’s needs.
• Should be service oriented, as a good team member and have a positive attitude toward work and colleagues.
• Must have good communication and technical skills for service
• Must have a high degree of integrity, trust, respect, professionalism, honesty and care for guests.
• Must ensure that the service area/restaurant is always clean.
• Must close down restaurant as per laid down procedure.
• Must communicate at end of shift to the supervisor before leaving the station.
• Handle guest(s) requests and concerns promptly with courtesy.
• Ensure the safe keep of all inventory and service stocks.
• Be alert as well as cordial all the time.

Skills and knowledge

• Customer service skills.
• The ability to work well with others.
• The ability to accept criticism and work well under pressure.
• To be thorough and pay attention to detail.
• Excellent verbal communication skills.
• A desire to help people.
• Active listening skills.
• A good memory.
• Interested candidates should possess an OND qualification with 1 - 4 years experience.