Waiter at Premium Swiss Hospitality

Job Summary

• A waiter's job involvesproviding excellent customer service by greeting guests, taking food and drink orders, serving meals, processing payments, and ensuring satisfaction, all while maintaining cleanliness and coordinating with kitchen/bar staff, requiring strong communication, attentiveness, and the ability to work in a fast-paced environment, often standing for long periods.
• Key duties include menu knowledge, special requests handling, table bussing, and resolving complaints to guarantee a positive dining experience.

Key Responsibilities

• Service Delivery: Serve food and beverages, ensuring correct orders and timely delivery.
• Guest Satisfaction: Check on patrons regularly, refill drinks, and address any issues or complaints.
• Payment & Closing: Present checks, process payments, and handle transactions.
• Table Maintenance: Clear tables, bus dishes, and keep the dining area tidy.
• Setup & Prep: Prepare service areas, roll silverware, and restock supplies.
• Customer Interaction: Greet guests, present menus, answer questions about ingredients and specials, and make recommendations.
• Order Management: Accurately take food and drink orders, including dietary needs, and relay them to kitchen/bar staff

Essential Skills & Attributes:

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to stay calm under pressure.
• Team player with a positive, service-oriented attitude.
• Good food and menu knowledge.
• Physical stamina for standing and walking.

Work Environment:

• Restaurants, cafes, bars, hotels, events.
• Can involve full-time, part-time, or seasonal work.
• Often includes evenings, weekends, and holidays.