Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 1, 2021
    Deadline: Feb 14, 2021
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company


    Voice Channel Lead; Reliance Care Centre

    The Position

    We are looking for a dynamic and ambitious self-starter to lead the voice channel team of Reliance Care Officers and ensure excellent customer service and client retention via inbound and outbound phone calls.

    Key Responsibilities

    • Coach and develop channel members; help correct inappropriate behaviour and below-par performance.
    • Ensure team members have the necessary education and training to effectively participate in the team.
    • Periodically align with team members to ensure adherence to customer service best practice, and adjustment of team’s processes, where necessary.
    • Devise strategies to improve the quality of customer service processes.
    • Promptly and appropriately resolve all issues escalated by channel members and liaise with appropriate stakeholders as necessary.

    Must Haves

    • HND / B.Sc degree
    • Minimum of 3 years experience in a customer care role preferably with phone call channels
    • Basic proficiency in the use of Microsoft Office tools.
    • Strong written and spoken communication skills.
    • Strong analytical thinking skills.
    • Previous experience managing a customer care team including experience with scheduling rosters, managing customer experience, agent training and quality assurance
    • Working knowledge of customer service principles and etiquette.

    Method of Application

    This job has expired. Application is no longer allowed

  • Send your application

    Back To Home View All Vacancies at Reliance HMO
Never miss a job with our real-time & personalized push notification
Subscribe Now
Average Salary at Reliance HMO
₦ 70K from 2 employees
View Hot Nigerian Jobs Today »

Career Advice

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
Send your application through

Yahoomail Gmail Hotmail