VAS Operations Manager– SCALE at Renda Africa

As we continue to scale, we are looking for a Value-Added Services (VAS) Operations Manager to lead and expand our VAS business line, ensuring seamless service delivery, strategic partnerships, and revenue growth.

Key Responsibilities

Strategy & Business Growth

• Develop and execute a growth strategy for Renda’s VAS offerings, including CNG conversion, health insurance, vehicle insurance, repairs, spare parts, and gasoline services.
• Identify market opportunities and design innovative VAS solutions that enhance customer value and business sustainability.
• Establish pricing models and revenue strategies to drive profitability.

Partner & Vendor Management

• Build and manage strategic partnerships with insurance providers, auto repair shops, CNG conversion companies, fuel suppliers, and spare parts vendors.
• Negotiate competitive pricing and service-level agreements (SLAs) with vendors.
• Monitor partner performance and ensure compliance with quality standards.

Operations & Service Delivery

• Oversee the end-to-end execution of VAS services, ensuring seamless customer experience and service fulfillment.
• Work closely with internal teams (Tech, Sales, Operations) to digitize and automate service delivery where possible.
• Develop and implement standard operating procedures (SOPs) for efficient VAS execution.

Sales & Customer Acquisition

• Collaborate with the Sales and Marketing teams to drive adoption of VAS services among existing and new customers.
• Develop sales enablement materials to educate customers and partners on the benefits of Renda’s VAS offerings.
• Work with cross-functional teams to create tailored VAS packages that address different customer segments.

Performance Monitoring & Reporting

• Define and track key performance metrics, including VAS revenue, customer adoption, vendor performance, and service delivery efficiency.
• Provide regular reports and insights to leadership on the performance and impact of VAS services.
• Continuously refine offerings based on customer feedback and market trends.

Key Qualifications & Requirements

• 5+ years of experience in operations, supply chain, service delivery, or vendor management, preferably in logistics, automotive services, insurance, or mobility solutions.
• Proven ability to manage vendors, negotiate contracts, and ensure SLA compliance.
• Excellent problem-solving, analytical, and organizational skills.
• Strong leadership and stakeholder management capabilities.
• Experience in fast-paced, high-growth environments (startup or tech-driven companies preferred).