Job Openings at Renda Africa

As we continue to scale, we are looking for a Value-Added Services (VAS) Operations Manager to lead and expand our VAS business line, ensuring seamless service delivery, strategic partnerships, and revenue growth.

Key Responsibilities

Strategy & Business Growth

• Develop and execute a growth strategy for Renda’s VAS offerings, including CNG conversion, health insurance, vehicle insurance, repairs, spare parts, and gasoline services.
• Identify market opportunities and design innovative VAS solutions that enhance customer value and business sustainability.
• Establish pricing models and revenue strategies to drive profitability.

Partner & Vendor Management

• Build and manage strategic partnerships with insurance providers, auto repair shops, CNG conversion companies, fuel suppliers, and spare parts vendors.
• Negotiate competitive pricing and service-level agreements (SLAs) with vendors.
• Monitor partner performance and ensure compliance with quality standards.

Operations & Service Delivery

• Oversee the end-to-end execution of VAS services, ensuring seamless customer experience and service fulfillment.
• Work closely with internal teams (Tech, Sales, Operations) to digitize and automate service delivery where possible.
• Develop and implement standard operating procedures (SOPs) for efficient VAS execution.

Sales & Customer Acquisition

• Collaborate with the Sales and Marketing teams to drive adoption of VAS services among existing and new customers.
• Develop sales enablement materials to educate customers and partners on the benefits of Renda’s VAS offerings.
• Work with cross-functional teams to create tailored VAS packages that address different customer segments.

Performance Monitoring & Reporting

• Define and track key performance metrics, including VAS revenue, customer adoption, vendor performance, and service delivery efficiency.
• Provide regular reports and insights to leadership on the performance and impact of VAS services.
• Continuously refine offerings based on customer feedback and market trends.

Key Qualifications & Requirements

• 5+ years of experience in operations, supply chain, service delivery, or vendor management, preferably in logistics, automotive services, insurance, or mobility solutions.
• Proven ability to manage vendors, negotiate contracts, and ensure SLA compliance.
• Excellent problem-solving, analytical, and organizational skills.
• Strong leadership and stakeholder management capabilities.
• Experience in fast-paced, high-growth environments (startup or tech-driven companies preferred).

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We are looking for a Credit Operations Manager to lead the end-to-end credit operations within SCALE by Renda. This role is responsible for overseeing underwriting, credit disbursement, collections, compliance, risk management, credit scoring, and customer service. The ideal candidate is data-driven, solutions-oriented, and passionate about building scalable credit products. 

Key Responsibilities

 Credit Strategy & Operations

• Manage the full lifecycle of credit operations: onboarding, underwriting, disbursement, monitoring, and collections.
• Implement and maintain a dynamic credit scoring system for B2B and B2C segments.
• Ensure operational integration with partner systems and APIs for seamless credit deployment.

Risk & Compliance

• Monitor portfolio performance, assess risk exposure, and deploy mitigation strategies.
• Ensure full compliance with internal credit policies and regulatory requirements.
• Lead regular audits and ensure zero critical findings.

Process Optimization & Automation

• Identify inefficiencies across credit operations and implement scalable, automated solutions.
• Streamline credit workflows to reduce TAT and operational costs.
• Drive innovation in credit operations through data and technology.

Customer Experience

• Manage client escalations and ensure SLA-aligned issue resolution.
• Foster a customer-centric culture to drive satisfaction and loyalty.

Performance Tracking & Reporting

• Track key credit metrics including delinquency, repayment rate, and disbursement volumes.
• Deliver timely and error-free reports: weekly, monthly, and quarterly.
• Provide insights to refine credit strategies and inform business decisions.
• Cross-functional & Stakeholder Engagement
• Collaborate with Sales, Finance, Legal, and Technology to ensure alignment with organizational goals.
• Manage external relationships with banks, credit bureaus etc

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
• 5+ years of experience in credit operations, risk management, or fintech credit
• Strong understanding of credit risk, scoring systems, and regulatory frameworks
• Proven track record in disbursement performance and operational excellence
• Skilled in data analytics, CRM tools, and credit management software
• Exceptional communication, leadership, and stakeholder management capabilities