Travel Desk Officer at United Nigeria Airlines

Job Summary

• The Trade Sales Analyst will be responsible for managing the onboarding process for new travel agencies, providing exceptional customer service, and analyzing sales data to drive business growth.

Duties / Responsibilities
Travel Agency Onboarding:

• Respond to travel agency queries via email and phone (ticket rescheduling and opening)
• Process travel agency refunds
• Compile monthly sales reports for travel agencies

Payment Channel Onboarding

• Take travel agents through our payment channels (Paystack and Account Crediting Process).

Travel Request Management:

• Handle all incoming travel requests from agents
• Manage all processes that follow after receiving travel requests

Sales Data Analysis:

• Analyze sales data to identify trends and opportunities for growth
• Provide insights and recommendations to the sales team to drive business growth

Customer Service:

• Provide exceptional customer service to travel agencies and agents.

Experience & Qualifications

• Bachelor’s Degree in Hospitality, Travel, Tourism, Business or relevant field.
• At least 2-4 years of experience in sales analysis, customer service, or a related field.
• Extensive knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred SABRE
• Awareness about international travel regulations, customs, and currencies
• Good command of English, written and spoken.
• Must be skilled in the knowledge of assisting passengers with reservations, ticketing, and flight schedule inquiries.

Required Skills/Abilities:

• Unbridled passion for Travel
• Technology proficiency
• Stellar Communication Skills
• Meticulous attention to details
• Unparalleled customer service
• Adaptative Flexibility