They are seeking detail-oriented, customer-focused, and proactive candidates to manage client bookings, provide expert travel advice, and deliver exceptional service experiences.
The ideal candidate will demonstrate strong organizational skills, in-depth travel knowledge, and the ability to create tailored travel solutions that meet diverse client needs.
Responsibilities
Providing comprehensive travel consultation services, including itinerary planning, destination recommendations, and travel advisory support.
Responding promptly to client inquiries via phone, email, or in person, providing accurate travel information and assistance.
Booking flights, hotels, tours, and related travel arrangements for clients in line with company procedures.
Maintaining and updating client records, itineraries, and payment confirmations.
Coordinating and following up with travel partners, vendors, and service providers to ensure smooth trip execution.
Preparing detailed travel itineraries, proposals, and supporting documents for client approval.
Assisting in preparing invoices, receipts, and basic financial documentation for travel bookings.
Handling confidential client information with discretion and professionalism.
Staying updated on global travel trends, airline policies, visa requirements, and destination information.
Ensuring client satisfaction through efficient service delivery, problem-solving, and proactive communication.
Key Requirements
Bachelor’s Degree or HND in Tourism, Hospitality, Business Administration, or a related field.
2 – 4 years of relevant experience as a Travel Consultant, Travel Agent, or in a similar customer service role within the travel and tourism industry.
IATA Travel Agent Certification is required.
Proficiency in booking and reservation systems such as Amadeus, Sabre, Galileo, or similar platforms.
Knowledge of CRM tools and itinerary-building software is an advantage.
Strong communication and interpersonal skills with a professional, client-oriented approach.
Excellent organizational and time management abilities.
High attention to detail and accuracy in bookings and documentation.
Ability to multitask and work efficiently in a fast-paced environment.
Passion for travel and strong knowledge of destinations, airlines, and travel products.
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