Job Offers at Hugo Technologies

Key Responsibilities
What You'll Be Doing

• Actively engage in the hands-on management of facility operations, prioritizing maintenance, repairs, and troubleshooting to uphold operational efficiency.
• Enforce rigorous facility management policies, procedures, and standards, emphasizing proactive maintenance approaches.
• Provide oversight and guidance to Technicians, fostering a culture of technical proficiency and efficiency in maintenance tasks.
• Conduct regular hands-on inspections to assess facility conditions; promptly address maintenance issues, and minimize downtime
• Direct procurement efforts for maintenance supplies, equipment, and services, focusing on cost-effective solutions and vendor relationships.
• Ensure strict adherence to health, safety, and environmental regulations, integrating best practices into all maintenance activities.
• Develop and oversee budgets for maintenance operations, leveraging technical expertise to optimize resource allocation and cost-effectiveness.
• Collaborate closely with other units [within the department] to address facility-related needs, offering technical expertise and support as required.
• Lead emergency response efforts, swiftly resolving facility-related issues to maintain operational continuity.
• Maintain meticulous records of maintenance activities, including troubleshooting steps, cost-saving measures, inventory of assets, and vendor interactions, to inform decision-making and audits.
• Oversee facility maintenance scheduling, record-keeping, and reporting systems, ensuring accurate documentation and compliance.
• Supervise and coordinate security management protocols, including access control, monitoring, and response to incidents.
• Implement and manage facility shutdown and restart processes, ensuring operational integrity, safety compliance, and minimal disruption.
• Ensure the company derives full value from every maintenance repair expenditure by diligently overseeing repair works, verifying quality of output, and ensuring compliance with approved standards.

Must-Have Qualifications/Experience
What qualifications You’ll Need

• Proven experience in facilities management, with hands-on involvement in maintenance and repair operations
• Strong technical knowledge in building systems, mechanical, electrical, and general maintenance practices
• Experience leading maintenance teams or technicians, providing guidance and oversight
• Demonstrated ability to enforce and maintain facility management policies, procedures, and safety standards
• Proficiency in budgeting and procurement for maintenance operations
• Solid understanding of health, safety, and environmental regulations
• Experience managing vendor relationships and service contracts
• Strong skills in emergency response related to facility issues
• Competency in using maintenance scheduling, record-keeping, and reporting systems
• Experience overseeing security protocols and access control measures
• Strong organizational and documentation skills for audits and compliance

Preferred Background

• Certification in Facilities Management (e.g., IFMA, FMP, CFM
• Prior experience managing shutdown and restart processes in a facility setting
• Familiarity with cost-saving initiatives and strategies in maintenance operations
• Background in managing large or multi-site facilities
• Proficiency in CMMS (Computerized Maintenance Management Systems)
• Knowledge of sustainability practices in facilities management

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What You'll Be Doing

• As a Project Manager, you will be responsible for overseeing the performance and success of multiple large-scale projects, ensuring they meet client expectations and deliver results that exceed service-level agreements (SLAs). Acting as a strategic partner to clients, you will proactively drive solutions to complex operational challenges and spearhead initiatives that advance project success.
• In addition to project leadership, you will take ownership of building and leading high-performing teams.
• You’ll mentor and develop team members, fostering a culture of accountability, collaboration, and continuous learning. Your leadership will be key in aligning team efforts with organizational goals, nurturing talent, and driving motivation across teams.
• To be successful in this role, you should have extraordinary analytical, communication, and leadership skills, and pay great attention to detail
• Our quality expectations and performance standards are high, so you should be comfortable driving operational excellence and championing innovation in service delivery.

This involves
Project Delivery:

• Manage project workflows and performance metrics.
• Provide insights and actionable strategies to achieve the best possible outcomes on projects
• Partner with the Quality and Training Management teams to establish a rigorous quality control framework for sustained project performance
• Lead project-level client engagements and nurture productive client relationships.

Operations Leaderships:

• Partner with WFM teams to develop and manage long-term staffing strategies to meet the evolving needs of multiple high-impact projects.
• Act as the escalation point for all project-related issues, ensuring timely resolutions and maintaining high client satisfaction.
• Identify opportunities to improve operational efficiencies and implement scalable solutions.
• Ensure business continuity through contingency planning, resource allocation, and proactive risk management.

Client Relationship Management:

• Serve as the primary point of contact for client project managers, fostering deep partnerships and driving alignment on strategic objectives.
• Conduct business reviews with clients, presenting insights and data-driven results that demonstrate the value and impact of Hugo's services.
• Collaborate with internal leadership to align project outcomes with broader company objectives and client expansion strategies.

Team Leadership and Development:

• Provide leadership, direction, and professional development opportunities to Project Coordinators, Team Leads, Agents and other key team members.
• Foster team collaboration, motivation, and skill development.
• Coach and develop project teams to achieve sustained project excellence and professional advancement
• Create and communicate clear objectives and expectations to team members, empowering them to own their workstreams and contribute to the success of the projects
• Drive initiatives to boost team morale and motivation, ensuring that team members remain aligned with Hugo’s mission and client success.

What We’re Looking For:

• Analytically strong project managers with a STEM Bachelor’s or Master’s Degree
• 3+ years’ experience at leading AI data annotation and evaluation firms (e.g., Scale AI, Mercor, Turing, Appen, Innodata).
• 3 to 5 years experience in product management, project management, or a role with significant problem solving and client/team leadership responsibilities
• Intellectual curiosity and a keen interest in emerging technologies (such as Artificial Intelligence) and their applications
• Excellent presentation, written, and verbal communication skills, with the ability to effectively collaborate with clients, team members, and other business stakeholders.
• Ability to thrive in a fast-paced, dynamic environment, with a proven track record of adapting to shifting priorities and deadlines.
• Proficient in the use of G-Suite (Google Workspace) apps.

Competencies:

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Exceptional accuracy and attention to detail.
• A proactive problem solver who can anticipate and address challenges before they escalate.
• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.
• Exceptional capacity for making sound judgments in high-pressure environments.
• Clear, unambiguous communicator who is effectively responsive across multiple communication channels.