Transcription Project Coordinator - Hausa at Digital Divide Data

Purpose of the Job

• The Project Delivery Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects.
• The Project Delivery Manager will work with the project director and client to understand requirements and engage the production team in the fulfilment of the project needs.
• The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.

Job Description

• Implement project plan - Manage the entire project workflow
• Plan work allocation with appropriate resources: translation, editing and proof-reading
• Provide project updates, manage client expectations and communicate with all stakeholders throughout the project.
• Report and escalate to DDD management when required
• Ensure that all projects are delivered on-time and within scope
• Evaluate requirements for project requests, determine feasibility and estimate work effort
• Manage job workflow, resource and task allocation to the team
• Assist in providing training to the delivery associates together with the client approved trainer - Ensure that training goes on smoothly
• Identification of training and skill gap within the team during production
• Monitor set targets and quality of the output
• Supervision - Manage associates attendance & discipline
• Liaise with the Clients’ quality team to ensure quality
• Perform other project related duties as assigned by his/her manager

Qualifications
The PM will be trained on localization specific project management however the following skills are necessary for this role:

• Bachelor's Degree / Higher Diploma in Business Management or related course
• Experience in Project Management, translation, and/ or customer service and management preferred
• Experience in project management tools and quality tools
• Experience in report writing
• Fluent in English and Hausa (both written and spoken)
• Additional knowledge and fluency in Yoruba and Igbo is an added advantage.
• Ability to acquire proficiency in new processes and tools
• Coaching team members, internal and external resources on project-related processes and tools
• Experience working for BPO is an added advantage
• IT Knowledge - Conversant with excel and other common packages, knowledgeable and has experience in working with production software. Knowledge in Power BI is an added advantage
• Keen to details and can multi-task
• Knowledge in Data Analysis
• Team leadership skills.