Training Coordinator at Ecosourcing Global Resourcery Limited

Job Description

• Our client is seeking to employ a highly motivated Training Specialist to join our team. In this role, you will play a key part in driving and delivering our training business, develop training programs/synopsis that align with our clients ‘needs.
• You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, engaging resources, and overseeing all aspects of training interventions.

Position Summary

• S/he is responsible for the management of the end-end activities involved in receiving, escalating, and monitoring customers’ complaints, technical and commercial issues.

Essential Duties and Responsibilities

• Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
• Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from clients and management on previous training to identify weaknesses and areas that need additional training.
• Come up with training programmes/synopsis.
• Write proposals to suit training need of clients.
• Follow up with leads to close business.
• Generate training reports and analysis for every client and the business.
• Generate the training certificate for clients.
• Engage facilitators before and after the training.
• Ensure end to end training process.
• Liaise with the finance team to chase up facilitators ‘fee.
• Ensure training venues are conducive and convenient for use.
• Develop the training calendar to suit clients ‘needs.
• Follow up with payments from clients.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Coordinate training materials/tools and get them to the venue in good time.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
• Every other duty assigned in line with the training intervention.
• Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.

Education and/or Work Experience Requirements

• BSc / HND Degree in any relevant subject
• Relevant Experience in Customer Service
• 3 to 7 years cognate experience
• Must currently reside in Oshodi and its environs.

Competencies Required for the Job:

• Ability to operate media equipment such as projectors and personal computers.
• Ability to handle multiple assignments and assess and analyse data.
• Ability to work with a team and have attention to detail.
• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
• Exceptional organization skills, leadership and interpersonal skills
• Knowledge about traditional and modern training methods and techniques
• Knowledgeable about learning management systems, instructional design and e-learning platforms
• Proficiency in word processing and presentation software.