Training and Consulting Manager at Elevation Craft

Role Purpose:

• Training & Consulting Delivery Manager will oversee the development and delivery of training programs and consulting services to clients. T
• he ideal candidate will lead a team of trainers and consultants, working closely with clients to assess their needs, design customized solutions, and deliver high-quality training and consulting services to drive business results.

Key Responsibilities:

Project Excellence:

• Achieve and maintain high levels of client satisfaction by providing tailored consulting and training solutions that meet or exceed client expectations.
• Ensure the successful execution and delivery of consulting and training projects, with a focus on quality, relevance, and impact.
• Cultivate strong client relationships and understand their learning and development needs.
• Collaborate with clients and client engagement team to customize consulting and training solutions.
• Serve as a trusted advisor to clients, offering expertise and guidance.

Team Leadership:

• Build and lead a team of consultants and trainers with expertise in but not limited to project management, change management, and business analysis.
• Provide mentorship and professional development opportunities for team members.
• Foster a culture of collaboration and excellence within the team

Business Growth

• Contribute to revenue growth by securing repeat business from existing clients and identifying opportunities for new client engagements.
• Expand the company’s offerings with insights from client engagement and new trends in the market.
• Keep up-to-date with industry best practices and certifications.
• Ensure that consulting and training services comply with relevant industry regulations and standards.
• Encourage and support team members in obtaining relevant certifications and qualifications.

Non-negotiable Behaviours:

• Client-centricity: Prioritizes client satisfaction, needs, and expectations.
• Excellence: Strives for exceptional quality, continuous improvement, and high standards.
• Continuous Learning: Stays up-to-date with industry trends, best practices, and new technologies,
• Communication: Practices clear, concise, and timely communication with all stakeholders.
• Adaptability: Embraces change, flexibility, and agility in a fast-paced environment.

Requirements (Qualification/ Experience):

• A bachelor's degree in a relevant field (e.g., Business, Organizational Development, Management, Engineering).
• Minimum of 4 years of proven experience in training and consulting in project management, agile methodologies, change management, business analysis, and performance management.
• Certifications such as PMP, Scrum Master, CBAP, and Prosci are a strong advantage.
• Strong understanding of the business transformation landscape, including business model innovation, and operating model.