Trainer at Teleperformance

Delivery

• Prepare people, location, and facilities for Training Delivery
• Deliver Training to transfer learning
• Adapt approach to suit the group and individuals

Design

• Complete Training Needs Analysis to confirm the Training is applicable
• Design Training content with the Learners needs in mind

Outcomes

• Evaluate Training to check effectiveness
• Report on Training to summaries evaluation
• Take ownership of the attendees learning by following up

Communication

• Keep stakeholders informed and updated on Training
• Stay closely involved with operations

Education and Specific Training

• Bachelor’s degree

Work Experience

• 3+ years of experience in a training role in a technical support or client care operation
• Proven experience as a Trainer in a Contact Centre or BPO.

Technical Skills

• Usage of MS Office
• Data Analytics

Competencies and Specific Skills

• Training Delivery
• Training Design
• Training Outcomes
• Communication
• Presentation
• Writing
• Microsoft office
• Adaptable
• Cooperative
• Supportive
• Patient
• Creative
• Logical
• Innovative
• Attentive
• Persistent
• Objective
• Approachable
• Open
• Accountable