Trainer at Eric Kayser

Job Description

• The Trainer is responsible for designing, implementing, and delivering structured training programs to all staff across Eric Kayser and Leila outlets.
• This role ensures that employees acquire and maintain the skills, knowledge, and behaviors necessary to deliver excellent service, meet operational standards, and support the company’s culture of continuous improvement.

Responsibilities
Training Development and Delivery:

• Develop comprehensive training materials, guides, and programs tailored to different roles (bakers, pastry team, front-of-house, customer service, and admin staff).
• Deliver interactive training sessions, workshops, and on-the-job coaching.
• Ensure training content is clear, practical, and aligned with company standards and policies.
• Conduct refresher training sessions to reinforce skills and knowledge.

Skills Assessment Evaluation:

• Assess staff competencies regularly to identify gaps in knowledge or performance.
• Design assessments, quizzes, and practical exercises to evaluate learning effectiveness.
• Track training outcomes and produce reports for management to demonstrate improvement and ROI.

Continuous Learning Improvement:

• Maintain up-to-date knowledge of best practices, industry trends, and operational standards.
• Introduce new training techniques, methods, and tools to enhance staff performance.
• Collaborate with department heads to address specific operational or service challenges through targeted training.

Staff Engagement and Mentorship:

• Provide mentoring and coaching to staff to foster professional growth.
• Support new hires with induction programs to ensure smooth onboarding and immediate integration.
• Promote a culture of accountability, teamwork, and high performance through training initiatives.

Reporting to the Administration:

• Maintain records of all training activities, including attendance, performance assessments, and feedback.
• Prepare monthly reports summarizing training sessions conducted, participation, and impact.
• Provide recommendations for further learning interventions based on observed gaps.

Key Performance Indicators (KPIs)

• Percentage of staff trained per month and year.
• Improvement in staff competency scores post-training.
• Reduction in operational errors or customer complaints linked to staff performance.
• Employee satisfaction and engagement scores are related.

Requirements

• Minimum of a Bachelor’s Degree in Human Resources, Education, Hospitality, or a related field.
• 8 to 10 years of experience as a Trainer, Learning and Development Officer, or similar role.
• Proven experience in a restaurant, hotel, or hospitality setting. 
• Strong knowledge of bakery, pastry, or restaurant operations is a plus.
• Experience in designing and delivering effective training programs.

Skills Competencies:

• Excellent communication, presentation, and facilitation skills.
• Strong organizational and time management skills.
• Ability to adapt training approaches to different learning styles.
• Analytical mindset with the ability to assess skill gaps and track improvement.
• Patience, empathy, and the ability to motivate and engage staff.
• Proficient in MS Office (Word, Excel, PowerPoint) and digital learning tools.

Salary
Negotiable.