Terms of Reference (TOR) for Computer Hardware Technician at Civil Society Scaling-Up Nutrition in Nigeria (CS-SUNN)

Objectives

The primary objective of this position is to provide technical support and expertise in the management, maintenance, and repair of computer hardware within the organization. This includes ensuring all hardware components are functioning correctly, performing routine maintenance, and addressing any hardware-related issues promptly.

Scope of Work

The Computer Hardware Technician will be expected to:

Installation and Setup

• Install and configure computer hardware, including desktops, laptops, printers, and other peripheral devices.
• Set up workstations with necessary equipment and ensure proper connectivity.
• Maintenance and Troubleshooting
• Perform regular maintenance on computer hardware to ensure optimal performance.
• Diagnose and resolve hardware issues, including malfunctioning components and connectivity problems.
• Replace or repair defective components and parts.
• Provide technical support to users experiencing hardware-related problems.

Qualifications and Experience

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in computer hardware maintenance and repair.
• Proficiency in hardware diagnostics, repair, and installation.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage.
• Strong problem-solving skills, attention to detail, and excellent communication abilities.

Reporting and Coordination

The Computer Hardware Technician will report directly to the IT officer and will work closely with the IT team and other relevant departments to ensure seamless hardware operations.