Telesales Officer at Reliance HMO

We're seeking a driven and results-oriented Telesales Officer who will play a key role in promoting sales of our innovative Health insurance product. Your responsibilities will include prospecting, qualifying leads, educating potential customers on product benefits, and closing deals.

Responsibilities include:

• Conduct outbound calls daily to assigned leads, qualify prospects using predefined criteria, and schedule follow-ups to maintain consistent engagement.
• Clearly communicate the value of our health insurance plans, explaining benefits such as hospital coverage, wellness packages, and affordability in simple, relatable terms.
• Understand each prospect’s health coverage needs and pain points, and recommend the most suitable plan that addresses their specific situation.
• Guide leads through the entire enrollment process, from first call to account activation, ensuring a seamless customer journey.
• Document every customer interaction and update CRM systems in real time to ensure accurate tracking of pipeline progress.
• Re-activate leads who previously showed interest but didn’t convert, using personalized messages based on past conversations.
• Work with marketing to provide feedback on lead quality, campaign effectiveness, and customer objections to help refine messaging.
• Stay updated on HMO plan changes, competitor offerings, and regulatory guidelines in order to address customer objections with confidence.

Requirements

• Minimum of 2 years of experience in telesales or a similar sales role. 
• Proven track record of exceeding sales targets. 
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone. 
• Strong presentation and negotiation skills. 
• In-depth understanding of the challenges faced by small businesses (a plus). 
• Proficiency in CRM software and sales tools (a plus) 
• A passion for technology and a strong desire to learn about new solutions. 
• Self-motivated, results-oriented, and able to work independently. 
• Excellent time management and organizational skills.