Telesales Officer at Kwik Delivery

Who You Are

• You are an experienced Telesales Officer with the ability to persuade prospective and existing customers to buy our products and services.
• You are detailed, creative and curious. A strategic mind and researcher with great work ethics.
• You possess an in-depth knowledge about sales, emotional intelligence and customer experience.
• A fast learner that is knowledgeable about the company's products.
• You have the capability to work under pressure, being resolute and self-motivated. You must be tech savvy and feel comfortable using technology on a daily basis.  

What You'll Do

• Ask questions to understand customer enquiries and requirements and close sales.
• Direct prospects to the field sales team when needed.
• Address any questions or issues customers may have
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company's reputation.
• Go the extra mile to meet and surpass sales quota and facilitate future sales (20% conversion rate). Keep records of calls and sales and note useful information.
• Report to the Sales Manager on sales, conversion and retention on a weekly basis and monthly basis.
• Contact inactive customers to inform them about our products and services
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Participating in sales team meetings.
• All other tasks assigned by your line manager.

What You'll Bring:

• BA / BSc degree or relevant practical experience
• 2– 3 years prior experience as a Tele sales officer

Experience in Logistics, B2B sales and online food will be an added advantage:

• Hand on experience with sales tools such as CRM software
• Ability and willingness to learn about products and services specifications and benefits
• Excellent communication skills
• Good negotiation skills
• Research skills .
• Ease of use of Microsoft Office and a variety of tech platforms.

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary