Program Manager at FMR AGENCY

Job Overview

• We are seeking an experienced and people-focused Programs Manager to lead the planning, execution, and evaluation of our hospitality training programs.
• This role is central to delivering high-impact learning experiences ranging from foundational hospitality courses to leadership development and customized corporate training.
• As Programs Manager, you will work closely with seasoned facilitators, hospitality businesses, and aspiring professionals to ensure every program is practical, industry-relevant, and outcome-driven.
• You will also play a key role in bridging the gap between classroom training and real-world hospitality practice.

Key Responsibilities

• Plan, coordinate, and manage all training programs, including cohort-based and corporate training initiatives.
• Collaborate with facilitators to design and deliver hands-on, relevant, and engaging training content.
• Organize field trips, simulation sessions, internships, and industry exposure opportunities for students.
• Conduct training needs assessments for hospitality businesses and oversee staff training programs.
• Monitor and evaluate training effectiveness, track impact, and prepare outcome reports.
• Support student engagement, job readiness, placements, and post-training follow-ups.
• Ensure smooth program execution, timelines, logistics, and stakeholder coordination.

Requirements & Qualifications

• Interested candidates should possess a Bachelor`s Degree
• 3–5 years of experience in training coordination, learning & development, or hospitality management.
• Background in education, learning & development, or hospitality training is an added advantage.
• Strong understanding of hospitality standards across restaurants, hotels, cafés, lounges, and related sectors.
• Excellent organizational, planning, and communication skills.
• Ability to work effectively with facilitators, corporate clients, and students.
• Proactive, resourceful, detail-oriented, and highly people-focused.
• Must reside in Lekki or surrounding areas for ease of commute.