Telesales Officer at HMD Nigeria

Main Responsibilities
Duties include, but are not limited to the following:

• To make telephone calls and manage information on our customer base.
• Make cold calls to find prospective customers and book appointments for sales advisors
• Achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets.
• Actively use the CRM to prospect, source and maintain customer contact in assigned area.
• Follow up on new leads and referrals resulting from enquiries and referrals and Keeping records of customer follow ups
• Respond promptly and effectively to customer enquiries.
• Maintain a professional image always through personal actions and initiatives.
• Enhance the company’s reputation and brand image by consistently working to implement the Company’s core values.
• Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget.

Education

• Minimum of an HND or Bachelor's Degree in Mass Communication, English, Foreign Languages
• 1 - 3 years work experience.
• Excellent telephone tone and manner.
• Must be competent in excel, word and CRM systems.

Technical Competencies:

• Excellent presentation skills.
• Excellent marketing and sales skills.
• Good interpersonal and networking skills.
• Excellent negotiation skills.
• Must be self-motivated and results driven.
• Must be a team player
• Able to work under diverse working conditions
• Able to handle the sales pressure and give out optimum results.

Leadership Competencies:

• Possess personal qualities of Integrity, Respect, and Commitment to corporate mission.
• Excellent Interpersonal, Communication, Collaboration and Influence abilities.
• Customer Driven (Internal & External).
• High energy with strong Drive for results.
• Creativity and Innovation, with ability to come up with new ideas and initiatives.
• Inclusiveness and ability to work well with different cultures and working environments.

Languages

• Fluency in languages: English with a foreign accent is a plus.