Telesales Officer at Bankly

Responsibilities

• Prepares and presents weekly and monthly sales reports to Operations of Marketing and Sales Managers
• Help sales managers to establish initial contact with new customers.
• Assist with up-selling opportunities when new products are being released.
• Resolves customer complaints and grievances.
• Performs other related duties as assigned.
• Initiate sales with potential agents over the phone.
• Listening to the customers' needs to generate market insights
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.

Requirements / Skills

• B.Sc Degree with 3 years work experience in same role
• Strong sales, analytical, organization, communication and people skills required.
• Working knowledge of fintech and agent/aggregator management is preferred.
• Team player.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to adapt quickly to new technologies, products and procedures.
• Ability to work and thrive in a multi-tasked and fast-paced environment.
• Professional “get it done” attitude and work ethic.
• Fluent in English and any other local languages would be an added advantage.

Critical Competencies:

• Relationship building: Builds effective relationships through positive communication that motivates and influence others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.
• Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
• Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.