Telesales Executive at Zoom 36 Dental Clinic

calling potential/existing customers to sell products/services, understanding needs via scripts, handling inquiries, processing orders, updating CRM, and meeting sales targets, requiring strong communication, negotiation, and resilience to achieve business growth over the phone. 

Key Responsibilities:

• Customer Engagement: Make outgoing calls to promote offers, answer questions, and build relationships with prospects and existing clients.
• Sales Generation: Use scripts to inform customers, identify needs, present solutions, upsell/cross-sell, and close sales deals.
• Information Management: Accurately record and update customer details, call notes, and sales data in the CRM system.
• Problem Solving: Handle customer complaints and objections professionally to maintain satisfaction and company reputation.

Essential Skills & Qualifications:

• Excellent verbal communication, active listening, and interpersonal skills.
• Strong negotiation, presentation, and problem-solving abilities.
• Ability to handle rejection and work under pressure.
• Proficiency in CRM software and Microsoft Office.
• High motivation, time management, and ability to work independently. 

The Goal:

To drive revenue by generating and closing sales over the phone while fostering strong customer relationships for repeat business and company growth.