Telesales and Telemarketers at Superior Pharmaceuticals Limited

Job Description:

• Conduct outbound calls to pharmacies, clinics, and healthcare providers to promote the company’s pharmaceutical products.
• Attend to all customer inquiries and provide accurate information about products, usage, benefits, dosage forms, and current promotions.
• Receive and process customer orders, ensuring accuracy and timely coordination with the logistics team.
• Follow up with existing customers to ensure satisfaction, repeat business, and timely resolution of product-related issues.
• Maintain accurate records of calls, interactions, orders, and feedback using CRM tools or designated systems.
• Achieve and exceed set telesales targets and KPIs on a daily, weekly, and monthly basis.
• Collaborate with the field sales team to share market insights and support sales campaigns.
• Monitor customer preferences and competitor activities; report relevant insights to management.
• Participate in training sessions to stay informed about product updates and new launches.
• Prepare customer feedback reports and recommend improvements to enhance the customer experience.
• Handle objections and inquiries professionally to build trust and credibility with customers.

Requirements:

• Minimum of OND/HND/BSc in Science-related fields (e.g., Chemistry, Biochemistry, Pharmacology, Microbiology, etc.).
• A minimum of 0 to 1 year of relevant work experience is required..
• Strong communication and persuasion skills.
• Knowledge of pharmaceutical products and the Nigerian healthcare distribution system is an added advantage but not mandatory.
• Proficiency in Microsoft Office and basic CRM or ERP systems.
• Ability to work under pressure and meet sales targets.
• Preferred candidates must be located in Lagos, close to Ajao Estate, Isolo, and its environs

Interested and qualified candidates should send their CV to: infinityopps@gmail.com. As we are recruiting for multiple roles, applicants must clearly state their chosen job title and preferred location in the subject line of the email (e.g., 'Telesales Representative – Lagos'). Applications that do not follow this format will not be considered.

Only shortlisted candidates will be contacted.