Telesales and Customer Care Rep at Vitalvida

Location: Lagos Island

Responsibilities

• Handle outgoing calls to  sell products to prospective customers or clients
• Using scripts to provide information about product’s features, prices etc. and present their benefits
• Obtain client information such as name, email address,  delivery address, and entering orders into CRM.
• Influences potential customers to buy products and merchandise by following a prepared sales talk to give  product information and price quotations
• Deal and resolve any customer complaints
• Handle customer orders, provide appropriate solutions and upsell other products within the time limits;
• Engage prospective leads via Whatsapp, Email, and Calls to follow-up and other social media platforms until the deal is closed.
• Keep records of customer orders, funnel process, inventory, proof of payment with each logistics partner
• Ensure the correct products are delivered to clients promptly.
• Follow up with customer to ensure sales target, follow up with logistics partner so that delivery of products and remittance is done on schedule and on time
• Meeting monthly and quarterly sales goals.

Requirements

• Interested candidates should possess a Bachelor’s Degree, HND, OND with 2 - 3 years of experience.

Skills

• Experience in sales and providing solutions based on clients' needs.
• Must possess excellent communication and phone skills, patience, a persuasive and persistent nature, and great typing skills
• Ability to multitask
• Ability to be flexible and creative in dealing with customers.

Salary
N800,000 – N1,000,000 annually.