Telemarketers at Strategic Outsourcing Limited

Job Brief

• We are looking for enthusiastic 100 Telemarketers to generate sales either by cold calling or answering requests in a fast-paced environment.
• The ideal candidate must be friendly, persuasive, patient and cool-tempered to deal with customers and prospects.
• You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
• The goal is to promote business growth by expanding the client’s clientele.

Responsibilities

• Cold call people using a given phone directory to sell the Bank's products and services
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how products or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Requirements and Skills

• Candidates should possess NCE / ND / HND / Bachelor's Degree with 1 - 2 years work experience.
• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.