Job Vacancies at Strategic Outsourcing Limited

Job Brief

• We are looking for enthusiastic 100 Telemarketers to generate sales either by cold calling or answering requests in a fast-paced environment.
• The ideal candidate must be friendly, persuasive, patient and cool-tempered to deal with customers and prospects.
• You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.
• The goal is to promote business growth by expanding the client’s clientele.

Responsibilities

• Cold call people using a given phone directory to sell the Bank's products and services
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how products or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Requirements and Skills

• Candidates should possess NCE / ND / HND / Bachelor's Degree with 1 - 2 years work experience.
• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.

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Job Description

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Establish, develop, and maintain positive business and customer relationships
• Achieve agreed upon sales targets and outcomes within schedule
• Analyze the territory/market’s potential, track sales and status reports
• Expedite the resolution of customer problems and complaints to maximize satisfaction

Requirements

• Excellent selling, negotiation, and communication skills
• Prioritizing, time management and organizational skills
• Relationship management skills and openness to feedback
• Excellent knowledge of MS Office and Google suite
• Computer literate

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Job Description

• Collating parcels
• Preparing parcels for export
• Sending parcels to designated export site

Required Skills

• Networking
• Communication
• Teamwork
• Management/ Leadership

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Job Description

• Greet and welcome guests as soon as they arrive at the office
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Keep updated records of office expenses and costs
• Keep inventory of parcels

Required Skills:

• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Excellent organizational skills
• Customer service attitude
• Multitasking and time-management skills, with the ability to prioritize tasks