IT Support Specialist at Kreateng

Responsibilities

Technical Support:

• Respond promptly to user inquiries, providing technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, either over the phone, through email, or in person.
• Walk users through the problem-solving process, providing clear instructions and guidance.

Issue Resolution:

• Identify, research, and resolve complex technical problems in a timely manner.
• Track issues using a ticketing system and maintain accurate records of interactions and resolutions.

Network Support:

• Assist in troubleshooting network connectivity issues, both wired and wireless.
• Collaborate with network administrators to address network-related problems and configurations.

User Training and Documentation:

• Provide user training and support on new technologies, software applications, and tools.
• Create and maintain documentation for common technical issues and solutions, contributing to a knowledge base for users and colleagues.

IT Infrastructure Support:

• Assist in the setup and maintenance of IT infrastructure, including servers, workstations, printers, and peripherals.
• Participate in IT projects and initiatives, such as hardware upgrades, software deployments, and system migrations.

Security and Data Protection:

• Follow security best practices to ensure the confidentiality, integrity, and availability of company data and systems.
• Assist in implementing security measures, such as antivirus software, firewalls, and access controls.

Collaboration and Communication:

• Collaborate with cross-functional teams to address technical issues and provide solutions.
• Communicate effectively with technical and non-technical users, translating complex technical terms into user-friendly language.

Requirements

• Candidates should possess HND / Bachelor's Degrees with 3 - 5 years relevant work experience.