Technical Product Associate at Food Health Systems Advisory (FHSA)

Role Overview

• The Technical Product Associate is a hybrid builder role spanning product operations, ecosystem coordination, research, and no-code/low-code execution.
• You will design, build, and scale the marketplace platform—combining product thinking, technical execution, and operational ownership to bring it to life.
• You will support and scale the marketplace by managing partner relationships, structuring workflows, and automating systems, while turning complex data and processes into clear, actionable, and visually intuitive systems.

Key Responsibilities

Ecosystem & Partner Management

• Build and maintain strong relationships with ecosystem partners
• Source and onboard high-quality vendors across 12+ countries (labs, equipment providers, energy services, etc.)
• Conduct vetting and support approval workflows for clients and partners
• Identify ecosystem gaps and proactively source new providers

Platform Operations & Marketplace Management

• Support day-to-day management of the Ecosystem Marketplace
• Monitor and manage account lifecycle stages: Sign-up → Pending → Approved → Active
• Ensure all users meet the  vetting and approval standards
• Maintain structured records of all marketplace activity

Data Tracking, CRM & Reporting

• Build and maintain tracking systems for:
• Connections made between clients and partners
• Outcomes and conversion rates
• Performance by partner and service category
• Trends over time
• Support CRM automation and pipeline tracking
• Ensure full visibility into marketplace performance for internal decision-making

Workflow Automation & Systems Building

• Design and manage workflows using no-code/low-code tools such as:
  • Airtable
  • Zapier
  • Sharetable
• Build automations for onboarding, follow-ups, approvals, and reporting
• Reduce manual processes through scalable systems
• Support CRM and internal tool automation

Technical Requirements

• Translate business and operational needs into clear technical requirements
• Communicate effectively with engineers on backend workflows, data structures, and integrations
• Understand APIs and system architecture at a functional level
• Support testing, QA, and iteration of platform features
• Act as a bridge between product, operations, and engineering

Research & Insights

• Conduct structured research on vendors, service providers, and market trends
• Identify high-quality ecosystem partners and validate their credibility
• Turn research into actionable insights for product and partnership strategy

Coordination & Execution

• Take detailed meeting notes and translate them into clear action items
• Track deliverables, timelines, and follow-ups across teams
• Ensure accountability and progress across multiple workstreams

Data Visualization & Product Experience

• Build clear, intuitive dashboards and reporting systems
• Design structured, user-friendly interfaces within tools like Airtable
• Translate complex data into simple, visual insights
• Support improvements to user experience across client, partner, and admin layers
• Create clean, functional, and visually appealing internal tools

Requirements

Required Skills & Qualifications

• Technical background (product, engineering, or systems-focused) with 2–4 years of experience
• Proven experience building and scaling marketplace or platform products end-to-end
• Strong understanding of backend systems, APIs, data models, and workflow architecture
• Experience with no-code/low-code tools, especially Airtable,Sharetable and Zapier
• Experience with CRM systems, automation, and pipeline management
• Strong relationship management and communication skills
• Excellent research, analytical, and problem-solving abilities
• Ability to turn unstructured processes into scalable, structured systems
• High attention to detail with strong organizational skills
• Strong ownership, follow-through, and execution discipline

Nice to Have

• Experience working on marketplace or two-sided platforms
• Familiarity with vendor sourcing (labs, equipment, energy services, etc.)
• Experience with product design tools such as Figma and other interactive design tools
• Experience building dashboards or internal tools
• Prior collaboration with engineering teams in a product environment

Success Metrics

• Efficient onboarding and approval of clients and ecosystem partners
• Clear, real-time visibility into marketplace activity and outcomes
• Increased automation and reduced manual processes
• Strong ecosystem partner engagement and responsiveness
• Accurate tracking and reporting across all platform interactions