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  • Posted: Aug 15, 2022
    Deadline: Not specified
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    uLesson is the first of its kind in Africa. An organisation that leverages best in class teachers, media, and technology solutions to create high-quality, affordable and accessible education for African students. We have built a platform that helps African students be the very best they can be - an app that allows them to maximize their academic achievement and prepare for a future in various disciplines and subjects. Our team of passionate and talented people have together built a learning experience unprecedented in richness, scope, interactivity and effectiveness.
    Read more about this company

     

    Technical Aftersales Assistant

    Job Description

    • We’re looking for a Technical Aftersales Assistant who will supervise the dispatching and storage of all uLesson merchandise in the warehouse.
    • He/she would oversee receipt, storage, dispatch, record management, and product presentation.
    • The Technical Aftersales Assistant will oversee aftersales services including repairs and replacements, by warranty and policy provisions.

    Roles and Responsibilities

    • Implement all quality control processes and assist the Technical Aftersales Executive.
    • Ensure outbound merchandise is properly labelled and packaged in line with Company standards and specifications.
    • Execute quality control policies and standards to ensure customer satisfaction.
    • Maintain uLesson’s high service levels and excellent reputation in the marketplace.
    • Conduct in-house audits of product inventory and documentation.
    • Investigate, Identify, and report any process and product defects.
    • Evaluate and resolve customer complaints.
    • Diagnose and troubleshoot technical issues, including account setup and network configuration.
    • Ask customers targeted questions to quickly understand the root of the problem.
    • Process all after-sales claims.
    • Develop strategies for process efficiency and delivery of high-quality company merchandise.

    Requirements

    • Bachelor’s Degree in Information Technology, Computer Science or relevant field.
    • Proficient knowledge of inventory management and quality assurance procedures.
    • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
    • Good understanding of computer systems, mobile devices, and other tech products.
    • Ability to diagnose and troubleshoot basic technical issues.
    • Excellent documentation and presentation skills.
    • Proficient problem-solving and computer skills.
    • Available to work extended hours.

    Compensation
    Competitive.

    Method of Application

    Interested and qualified candidates should send their updated CV (telling us a bit about yourself) to: people@ulesson.com using the Job Title as the subject of the mail.

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