Technical Aftersales Assistant at uLesson

Job Description

• We’re looking for a Technical Aftersales Assistant who will supervise the dispatching and storage of all uLesson merchandise in the warehouse.
• He/she would oversee receipt, storage, dispatch, record management, and product presentation.
• The Technical Aftersales Assistant will oversee aftersales services including repairs and replacements, by warranty and policy provisions.

Roles and Responsibilities

• Implement all quality control processes and assist the Technical Aftersales Executive.
• Ensure outbound merchandise is properly labelled and packaged in line with Company standards and specifications.
• Execute quality control policies and standards to ensure customer satisfaction.
• Maintain uLesson’s high service levels and excellent reputation in the marketplace.
• Conduct in-house audits of product inventory and documentation.
• Investigate, Identify, and report any process and product defects.
• Evaluate and resolve customer complaints.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Process all after-sales claims.
• Develop strategies for process efficiency and delivery of high-quality company merchandise.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science or relevant field.
• Proficient knowledge of inventory management and quality assurance procedures.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent documentation and presentation skills.
• Proficient problem-solving and computer skills.
• Available to work extended hours.

Compensation
Competitive.