Job Vacancies at uLesson Education Limited

Job Description

• We’re looking for a Technical Aftersales Assistant who will supervise the dispatching and storage of all uLesson merchandise in the warehouse.
• He/she would oversee receipt, storage, dispatch, record management, and product presentation.
• The Technical Aftersales Assistant will oversee aftersales services including repairs and replacements, by warranty and policy provisions.

Roles and Responsibilities

• Implement all quality control processes and assist the Technical Aftersales Executive.
• Ensure outbound merchandise is properly labelled and packaged in line with Company standards and specifications.
• Execute quality control policies and standards to ensure customer satisfaction.
• Maintain uLesson’s high service levels and excellent reputation in the marketplace.
• Conduct in-house audits of product inventory and documentation.
• Investigate, Identify, and report any process and product defects.
• Evaluate and resolve customer complaints.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Process all after-sales claims.
• Develop strategies for process efficiency and delivery of high-quality company merchandise.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science or relevant field.
• Proficient knowledge of inventory management and quality assurance procedures.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent documentation and presentation skills.
• Proficient problem-solving and computer skills.
• Available to work extended hours.

Compensation
Competitive.

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Job Description

• We are looking to hire enthusiastic and driven field sales representatives to generate leads and drive sales.
• The successful salesperson will source new sales opportunities and close sales to achieve quotas.
• The successful candidate will play a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing sales of products and services.

Roles and Responsibilities

• Present, promote and sell/upsell the company’s products to existing and prospective customers.
• Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory.
• Traveling within an assigned sales territory to conduct face-to-face meetings with existing and potential customers.
• Schedule and perform product demonstrations with potential customers
• Continually meeting or exceeding sales targets by selling company products to new and existing customers.
• Developing and implementing an effective sales strategy to drive sales.
• Maintaining an accurate record of all leads, customer accounts, and sales.
• Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials.
• Researching competitors' products and pricing as well as market conditions.
• Keeping abreast of the latest industry developments by attending meetings, training workshops, and industry events.
• Strategically negotiating with potential and existing customers to close sales.

Requirements

• Bachelor's Degree in Marketing, Business Administration, Communications, or related field is preferred.
• Proven field sales experience (especially in the insurance industry)
• Proficiency in all Microsoft Office applications.
• Proficient in technology and dealing with equipment and software
• Familiarity with Customer Relationship Management (CRM) software.
• Strong consultative sales skills.
• Excellent organizational skills.
• Effective communication and negotiation skills.
• Exceptional customer service skills.
• Detail-oriented.