Team Lead, Workforce Performance Management at Premium Human Resource Solution Limited

Job objective

• To strategically manage and improve all processes and activities involved in the performance management of the entire workforce of the Bank.

Duties & Responsibilities

• Ensure proper and thorough alignment of Staff/function KPIs from the strategic level down to the tactical level of the workforce
• Manage all communications relating to the appraisal process and ensure staff profiles are accurately captured in Infopool
• Conduct performance assessment along agreed KPIs for the Directorates and Divisions
• Co-ordinate the process of appraisals for all other staff
• Continuously initiate and drive improvements to the bank’s appraisal process and performance management system
• Assists with developing and implementing agency performance improvement plans.
• Conduct research into established policy regarding performance management/appraisal practices.
• Provide managers with standard steps they can take to correct employee conduct or performance issues.
• Prepares a summary explanation of staff performance (e.g. staffing, succession planning, training, etc.) for management.
• Administering online quizzes for staff development.
• Analyse and prepare monthly reports for Executive Management
• Provide periodic and ad-hoc sales staff performance reports

Recommended Key Performance Indicators

• Performance Management System - Design and implement a robust Performance Management System in line with changing technology and organisational demands
• KPI Setting and Cascading - For key roles – All Sales, Divisional Heads, Generic Roles • Ensure KPIs are up-to-date and in alignment with current Organisational goals and strategic objectives
• Scheduled Appraisal – Deploy a fair and transparent bi-annual appraisal exercise within the stipulated timelines.
• Change Management - Effectively liaising with relevant stakeholders to conduct pre- and post-appraisal / change management sessions
• Performance Review - Reports to be delivered timely and as per set deadlines agreed with staff. ZERO tolerance for delay without justifiable reasons.

Requirements

• First Degree in any relevant social science degree
• MBA would be an advantage.
• 10 years HR work experience, 3 of which must be in a supervisory role.
• Extensive work experience in Performance Management

Application Closing Date
19th September, 2025.