Team Lead/Restaurant Manager at Cafe Neo

Job Duties and Responsibilities

• Plan and execute company strategy
• Manage and oversee operations across all stores
• Deliver superior customer service
• Ensure customer satisfaction
• Plan and develop guest loyalty programs
• Plan new and update existing menus
• Plan and execute the overall marketing strategy
• Participate at local events
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead employees
• Hire new employees
• Train and evaluate staff performance
• Estimate consumption, forecast requirements and maintain inventory
• Manage restaurant supplies
• Control costs and minimize waste
• Nurture a positive working environment 
• Monitor operations and initiate corrective actions
• Implement innovative strategies to improve productivity and sales

Job Requirements and Qualifications

• 3-5 years of experience as a Restaurant Manager or similar role
• 3 years of experience customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Culinary school diploma or BSc degree in Business Administration
• Basic HR and taxation knowledge
• Problem solver