Team Lead (Network and Monitoring Centre) at IpNX Nigeria Limited

Purpose of the Job

• To provide innovative solutions for network issues, define and meet customer needs, and stay updated on emerging technologies. Supervises first-level active and passive technical support for ipNX infrastructure, ensuring high-quality customer service and support.

Deliverables:

• Manage and coordinate the NOC team to ensure efficient system operation.
• Keep upper management informed about infrastructure status.
• Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements.
• Inform Management, partners, and peers about service performance and availability.
• Coordinate NMC operations shift table for efficient staffing.
• Seek and develop tools for automation of system monitoring operations.
• Monitor the entire network, trigger upgrades as required, and escalate issues to the Infrastructure team.
• Supervise Incident Management (First Level Support) and ensure timely resolution of faults.
• Run 247365 network monitoring operation.
• Provide daily updates on open tickets and liaise with Outside Plant Supervisors on link restoration progress.
• Supervise and approve weekly/monthly link availability reports.
• Respond to calls and emails promptly, follow up on open tickets, and provide timely feedback to relevant units.
• Prepare technical reports and develop innovative systems for proactive monitoring and incident reporting.
• Team building and development.

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management.
• Excellent business communication skills both verbal and written.

Work Experience:

• 3 – 6 years of hands-on experience in Routing, Switching, and GPON Technology.
• Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.
• Excellent customer interface, analytical, and presentation skills