Team Lead, Field Operations at Ibadan Electricity Distribution Company (IBEDC) Plc

Job Description

• This job role coordinates the operational activities of the Service Center to align with the corporate goals.

Job Requirements

• A Bachelor's Degree in any Business or Engineering Field.
• A postgraduate professional certificate in relevant field. (Added advantage).
• Membership of relevant professional bodies.
• At least 3 years post qualification experience.

Job Responsibility

• Develops, builds and manages IBEDC’s Customer Accounts.
• Identifies and set up new customers within the Service Center coverage area in line with IBEDC policies.
• Identifies and implements business growth opportunities with new and existing customers.
• Devises and implement strategies to manage relationship with customers.
• Manage and escalate unresolved customer complaints relating to Meter reading, Billing, Payments and Service Irregularities.
• Ensures the implementation of IBEDC’s customer services policies.
• Monitor market trends and provides insights on customer needs and innovative ways for service delivery.
• Handles the maintenance of Customers Account Information and performance analysis for Business Hub Manager’s analytics of retails collection.
• Plan and track Cash Collection to ensure achievement of daily required run rate and other administrative duties.
• Supports the HRBP to create a harmonious work environment, mentor staff and motivates all team members to perform efficiently.
• Perform other sundry assignments as directed by the BHM.