Team Lead, Core Network Infrastructure (Information Technology) at iRecruiters Africa Limited

Job Responsibilities:

• Provide day-to-day support to networks and clients.
• Manage all network deployment project
• Management of all stages through to project closure.
• Manage business and project risks, and effective plan and risk assessment so that timescales and project costs are understood and underwritten by all the parties
• Identify, engage, and successfully manage stakeholders. Build effective relationships and leverage these to ensure the right outcome for the project and stakeholders.
• Develop detailed resource forecasts and estimates.
• Generate performance & availability reports.
• Maintain and ensure full compliance with all NOC processes and procedures.
• Identify and provide first-line support for all network faults by the Company's standard operating procedure for fault escalation and management.
• Run daily and weekly management reports on network events and activities, track escalations and other key performance indicators, and ensure all customer SLAs are met.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Answer all network support-related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.

Key Requirements:

• HND/BSC Computer Science, Electrical Engineering, Information Technology.
• 5+ years of hands-on network project engineering experience
• Professional Certifications: Mikrotik MTCRE (Mandatory), Cisco CCNP are complimentary
• Mpls, vpls, layer2/layer3 tunneling, ubnt radios, ospf, eigrp, vrf, and team building/leadership
• Project Management Skills
• Strong Knowledge of the Mikrotik platform
• Good analytical and problem-solving skills
• Hands-on experience with monitoring, network diagnostic, and network analytics tools